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Resolved! Monthly data only 5gb when it should be 10gb

Hi, I recently signed onto a Virgin and O2 mobile package that was supposed to give me unlimited calls and texts and 10gb of data per month. However, when I login to my profile it says I only get 5gb of data which is a mistake because all communicati...

DanHan by • Level 1: Joiner
  • 2136 Views
  • 5 replies
  • 0 kudos

Resolved! Apple Watch

ordered 2 Apple Watch’s using my account I have two numbers on my account mine and husbands can I link the watches to either number ? Or are they linked to one of the numbers ? And can it be changed 類

Catk by • Level 1: Joiner
  • 660 Views
  • 1 replies
  • 0 kudos

no service in hospital

hello all, question, why no service network whilst in hospital, but others had no problem. my phone is oppo find x5 lit. hospital was in north wales. at the time it was VERY impotant to get in touch with family. should i look at different phone ( upg...

TobyToo12 by • Level 1: Joiner
  • 2354 Views
  • 5 replies
  • 0 kudos

Not receiving txts after porting.

I have recently ported my number from iD Mobile over 3 weeks ago. Everything seemed to be working fine. Can make and receive calls. Use mobile data and send txt messages. However I cannot receive txt messages. From any number not just a specific numb...

Nicolaw23 by • Level 1: Joiner
  • 4200 Views
  • 9 replies
  • 0 kudos

Resolved! LTE-M Network Down

Hi, We have sims from two different MVNO's and our modems have been using the o2 LTE-M network for a while now. A couple of weeks ago they all stopped working, indicating a problem with the o2 LTE-M network yet the status pages aren't reporting the p...

DaveUK by • Level 1: Joiner
  • 2399 Views
  • 4 replies
  • 0 kudos

Incoming calls

I can make calls and send texts but cannot receive either. Message from other phones says my number has been dialled incorrectly and not recognised

Ss2016 by • Level 1: Joiner
  • 1395 Views
  • 4 replies
  • 0 kudos

Resolved! Enable call waiting

Hi I am trying to enable ‘call waiting’ but my phone won’t let me activate

Lauralea20 by • Level 1: Joiner
  • 14531 Views
  • 4 replies
  • 0 kudos

5G

Does anyone know when 5G is coming to Knutsford please as I am dues an upgrade soon.Thanks

Knutsford by • Level 1: Joiner
  • 3621 Views
  • 14 replies
  • 0 kudos

Resolved! Esim

Hi I and currently in Thailand and I’ve lost my SIM card m. Can you please upgrade my number to an Esim so I can use my phone. ? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Tickle-6 by • Level 1: Joiner
  • 950 Views
  • 2 replies
  • 0 kudos

Your airtime bill payment is being processed

Hi everyone For the past month when going to pay my phone bill I have been stuck with this message "Your airtime bill payment is being processed" A month ago I made a payment, It was returned a month later despite having cleared funds. I've told tech...

ssnjimb by • Level 1: Joiner
  • 1500 Views
  • 5 replies
  • 0 kudos
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