Please don’t reply with the “we are customers just like you” message. I know already! Since o2 have stopped monitoring the forums, support is literally non existent. Does anyone know how to get to someone that actually knows what they are talking abo...
TEN WEEKS ago I ported 3 phones from Vodafone to O2. One still does not work. It cannot send or receive texts or receive any calls unless from other O2 users. The O2 support is absolutely appalling. 1st call to O2 we were told that a ticket had been ...
I have just landed in Cyprus and I've had a message saying I need to add a zone 3 bolt on but it should be included in my package. How do I get this resolved so I able to use my phone?
Hi there, I have started my upgrade and was aware I get the new samsung ear buds how do I go about this.?
I need my monthly invoices in a pdf style format is there anywhere on the app or website I can find this? Cause I can’t thanks
Hi,I have been struggling with signal for a while now, signal is so poor in the area that I am unable to send texts or call people easily. At best I get 1 bar but often none. This is happening in my village, the next one and even in the local town. O...
I need to speak to a customer service advisor not some silly AI bot that keeps saying we are too busy. Sort it out 02
I ordered my pay monthly sim earlier this week, it was supposedly meant to be delivered next working day but it had just been processing instead. I filled out a pac form so I could keep my old number on the new sim (I was previously pay as you go) an...
I was switched from Virgin to O2 in the summer. I'm going to Italy end of next week. Am I automatically OK to use my phone abroad or is there anything I or you need to do please? Also, the signal at home is very slow, is there a problem in the part o...
Hi, I am able to make and receive calls, but my texts are not sending. I get error code 50. I've tried Google and my phone help for solutions but not resolved. I did call O2 on Thursday to advise my monthly credit has been delayed and agreed with the...
