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Virtual assistant

Where has the online customer services chat thing gone?I clicked the link for "ask out virtual assistant:"and have ended up here on a forum.Have 02 took away their virtual assistant / online chat function? I definitely recall it in the past. Just fin...

Ignored

On 2 occasions I have been told I have no data subscription with a mobile company so have no data .When I request help someone will supposedly get back to me in 120 minutes. 2 days later I’m still waiting I hope you are not proposing to charge me for...

Slow internet and no credit added to my account

Cant make a call while in USA

used phone to call uk on thursday but then went to use phone on friday and all calls to usa or uk failed. can send a text or whatsap but calls fail

number deactivated

hello i've got a payg sim but its saying it's out of service when I put it into my phone today. I still had some credit on it, is there some way of activating it so i can use it again please?phone number : xxxxxxxxxxxxxxx [Mod edit: Please do not sha...

phone number associated with another user in error

My daughter and I were with Virgin until earlier this year when we were moved to 02. I am the account holder and pay the bill. My daughter now gets the text messages detailing the charges as my mobile number, which I have had for probably 20 years is...

Watch Error Code 14

Reset my watch and accident wiped the mobile data plan, now when trying to re-add it gives me error code 14 - contacted 02 on 202 and they want to send another esim out, but how do i then add this to the watch?

No data on 3G (When in a 4G area!)

I was with O2 for the longest of times, but swapped over to EE for two years when I got my last iPhone. However, I didn’t get as great service so in November last year I moved back to O2 when I purchased my iPhone 14 Pro Max. The transition wasn’t sm...

voicemail notifications

with O2 voicemail, can you tell me how i can change the notification so when i am getting a voicemail it notify me by sending a text or shows a missed call on your phone symbol, because all I get at the moment is a message on my pulldown screen at th...

Apple ultra watch

Hi, I have just changed my watch and was wondering how do I change my airtime plan from old watch to new watch.. thanks

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