Get tech support for your O2 issues

Number hasn't transferred properly?

Hi, I joined O2 from EE and requested for my old number to be transferred. While it seems to have actually happened, as my O2 account is now displaying the correct number, my actual phone (iPhone) doesn't seem to have taken it into account. Basically...

Resolved! stolen phone

my phone was just stolen, I need to block my sim and order a new one

Cannot make calls. "it is not been possible to connect your call, please try again later".

Cannot make calls. when calling i get an automated response saying, "it is not been possible to connect your call, please try again later". However I am receiving calls and I am able to send and receive msgs

Resolved! 18+ restriction

How do enable adult content

Sim network puk

I have put my SIM into a different device which has locked my SIM and I now require a SIM network puk code

Resolved! Coverage in Jersey, Channel Islands

I migrated to O2 from Virgin Mobile earlier this year.With Virgin Mobile I was unable to get coverage when on holiday in Jersey. Will my O2 SIM now allow me to use my phone when I'm roaming in Jersey? Thanks

Card payment for device plan failingq

I'm trying to pay off what remains of my device plan so that I can upgrade but every time, whether over the phone with O2 directly or online it fails to process the upfront payment. I've tried multiple cards with different banks and it always fails t...

SIM not provisioned, emergency calls only

Help! While on holiday in Greece, Virgin have swapped me to o2. A new o2 sim was sent to my address but I won't be home until next month.O2 have now cut off my current sim and activated the new one 2000 miles away from me.I have talked to o2 3 times ...

Resolved! How do I find out when a known Mast issue is likely to be resolved?

The situation is that one of the local masts in my area shows a known fault that is being worked on. It has been known to be faulty for over a week and I have asked to be notified by email when it is fixed but it is just dragging on and on with no st...

Virgin switch

Me and my partner were with Virgin mobile but have been switched to o2. Since this has happened our signals and data have been weaker to the point of no signal when we used to get a good signal. This is both at home and out and about.Can we switch ba...

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