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Proof of Usage and proof of barring

Hi Team, I am a pay as you go user. I bought mobile from Argos and using O2 pay as you go service. My phone got stolen recently and my insurance provider asked for proof of usage and proof of barring. I tried calling customer care but haven't got any...

Resolved! Security questions

How do I put a security question and answer on my account

Not receiving texts / calls from SIP services after PAC transfer

Ordered 09/10/2023 online with PAC transferSIM arrived 10/10/2023Port partially complete 11/10/2023 - not receiving texts or calls from enterprise PBX/SIP services (so multi-factor authentication services don't work nor can I receive calls from busin...

Resolved! 2 x sim cards

I have 2 sim only accounts with O2 but can only access 1 account in the My O2 app. Can you advise how I can view both accounts ?thank you

Unknown Caller Issue - Receiving Calls From Contacts

Hello O2 Community, I've been recently troubled by some issue where when I'm receiving phone calls from contacts listed in my iPhones contacts, instead of my iPhone stating their name, it says Unknown Caller. This is particularly unhelpful, especiall...

Resolved! Not had a response

You’ve still not responded to my previous queries/complaints. When is someone going to respond?

Change of e-mail address

Hi - I have had an O2 account for a few years and I wanted to get onto MyO2 but my credentials were based on a now defunct e-mail address. So I need to change the information.the reason why I was wanting to get onto O2 was to buy more data as I have ...

Mobile Dats

I can't get to use mobile data. I have loads of data on my plan. Have used non as I can't use it. When I turn mobile data on the switch lights up as on but I am not getting any symbol on the top of the screen. I get a "No mobile data" message. Been t...

Resolved! Sim swap exceeding 24 hours

Yesterday morning, I initiated a SIM swap. It’s been around 28 hours and my phone still says “No Network“. I’ve tried rebooting and all the usual advice, still nothing! I phoned customer service and I was told that I could be waiting a further 3-4 da...

Resolved! Cannot access Twitter (X) when not in my home

I cannot access Twitter (and some other App) as soon as I leave my home and am off my own WiFi. Regardless of whether it shows 4G or 5G, I just get the message 'Tweets are not loading right now’. Anybody else experienced this problem?

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