This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Data sim not working…

Go to solution
JWP
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-02-2022 21:03

on ‎15-02-2022 21:03

I have a tp-link 4g router and have factory reset it and put the sim in. The router shows a stronger signal than my previous provider via my external aerial set up but there’s no internet connection. I put my SMARTy sim back in, factory reset, and there’s no problem and it connects to the internet and allows me to use the Mifi. Any ideas why it’s not working? I was advised to get the Sim by customer services but notice the sim package says for phone and tablet…

Message 1 of 5
1,336 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151947 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎15-02-2022 21:25

on ‎15-02-2022 21:25

@JWP 

Check for the correct data apn https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,328 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 151947 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎15-02-2022 21:25

on ‎15-02-2022 21:25

@JWP 

Check for the correct data apn https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,329 Views
0 Kudos

Go to solution
JWP
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-02-2022 21:58

on ‎15-02-2022 21:58

Are you referring to the settings on the 4g router? It’s an MR200. 

Message 3 of 5
1,314 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to JWP
  • 151947 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎15-02-2022 22:30

on ‎15-02-2022 22:30

@JWP 

Yes, settings are the same as in the guide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
1,310 Views
0 Kudos

Go to solution
JWP
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-02-2022 07:00

on ‎16-02-2022 07:00

Working thanks 😀

Message 5 of 5
1,281 Views
0 Kudos
Top