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Data sim not working…

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JWP
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on ‎15-02-2022 21:03

on ‎15-02-2022 21:03

I have a tp-link 4g router and have factory reset it and put the sim in. The router shows a stronger signal than my previous provider via my external aerial set up but there’s no internet connection. I put my SMARTy sim back in, factory reset, and there’s no problem and it connects to the internet and allows me to use the Mifi. Any ideas why it’s not working? I was advised to get the Sim by customer services but notice the sim package says for phone and tablet…

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MI5
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on ‎15-02-2022 21:25

on ‎15-02-2022 21:25

@JWP 

Check for the correct data apn https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎15-02-2022 21:25

on ‎15-02-2022 21:25

@JWP 

Check for the correct data apn https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JWP
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on ‎15-02-2022 21:58

on ‎15-02-2022 21:58

Are you referring to the settings on the 4g router? It’s an MR200. 

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MI5
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on ‎15-02-2022 22:30

on ‎15-02-2022 22:30

@JWP 

Yes, settings are the same as in the guide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JWP
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on ‎16-02-2022 07:00

on ‎16-02-2022 07:00

Working thanks 😀

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