Calls to this number cannot be connected

[SammoD73]

Hi everyone. 

I am back with 02 now after a few years away and my service has been working fine up until a few days ago when suddenly I could no longer receive any text messages or incoming calls. Any incoming callers will just get the announcement that calls to the number cannot currently be connected. I am using an iPhone 12 Pro Max and I am on a pay monthly SIM only deal. I have been in contact with support via the online messaging option in the app but they have not been helpful at all unfortunately. I have tried every troubleshooting option under the sun and the problem still persists.

Can anybody help at all?

Cheers.

[MI5]

@SammoD73 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Chloe34]

This is happening to my sim aswell. I have contacted o2 and spoke to a lady about it, I have never had an issue with o2.. but the lady I spoke to made my situation 10x worse. 

I rang them up to ask why I have been cut off? Even though my bill is always paid on time. She tried telling me I haven’t paid and then 5 mins later apologised and realised I have paid it. I have a new sim that hasn’t worked since the day I got it. Asked her about that and she then tells me she’s cut both my sims off.. explained that I needed atleast one sim to work. She said it’ll take 24 hours to be back up and running. 

never had a problem with o2 before, all I’ve seen today is people having issues with their SIM cards.