on 15-09-2022 10:23
While on holiday my wife had 4g or 5g access I had nothing.
don’t understand?
Solved! Go to Solution.
on 15-09-2022 11:23
Too late now you are home for most of these, but if it happens again, some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
on 15-09-2022 11:23
Too late now you are home for most of these, but if it happens again, some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
on 15-09-2022 12:17
As stated above too late now.
More often than not it could be something silly like data roaming not turned on.
on 15-09-2022 22:46
on 15-09-2022 22:46
Changing apn address did it thank you. Only one day left but fustration overcome. Thankyou