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No roaming in Greece

Mr_lemon
Level 1: Joiner
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Hello, 

Just arrived in Greece and no data, was fine on the last holiday to Europe, have restarted the device. 

Mobile data etc is selected 

Any ideas, thanks 

 

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gmarkj
Level 66: Unequalled
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If you have an iPhone, try changing the APN to mobile.o2.co.uk @Mr_lemon 

It sounds like the iData bolt on is no longer on your account - have you made any changes since your last holiday?

Also make sure you are connecting to the correct network, and avoid accidental roaming too!

Guide: Roaming MegaGuide 

Guide: Roaming in Turkey and Cyprus 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Mr_lemon
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Thanks for the reply 

I'm on a android phone, the only change was once we moved to o2 from virgin the o2 store did an change but I'm not sure what they did 

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gmarkj
Level 66: Unequalled
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Ah.

Did you get a new sim when you moved across @Mr_lemon ?

Check your APN settings are correct (I think these are still current):

https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202

Might also be worth checking if there are any roaming bars on your account with o2. Probably best to use social media - links are in the guide below:

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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