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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Download older bills

Does anybody know how to download the bill older then two months? It seams that only bills for last two months are available via My O2.

Jasmina by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 not adding bonus data

Any way to get through to someone at O2 that can actually update an account. to add missing bonus data? App chat is useless- seem incapable of helping, keep telling me to wait 24 hours to see the update- phoning 202 results on a 45 minute hold then t...

Oh2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Sim swap

I have lost my sim and have a new one how can I put my old number in it 

Resolved! Have no signal

I have no signal at all. I believe that I may have been disconnected but I shouldn’t have been. Other people near me have signal but I am the only one that doesn’t

Stan04 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! upgrade

Can i upgrade my device but keep my current tariff? Tia

W88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Return phone

How do I return my phone that I’m not happy with within the 14 day period?the website is not very clear on this

Balti by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! AirPods

If I have a contract for my iPhone can I also get the AirPods on monthly payments?

Resolved! Change bank details to business account

Hi, I have recently gone self employed and use my phone as my business phone and would like to change my billing details to my business bank account. I have tried this on the app but I can’t change name to my business account name?

DannyC16 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Extras

I have just run out of time to activate my extra, how do i get a new code?

me13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Overseas charges

Any idea what O2 travel is charged at £4.16 x 11 on my last bill? Data roaming was turned off.

MD1950 by Level 1: Joiner
  • 1 replies
  • 0 kudos