Solved: Caller id unknown

GT9 · ‎09-02-2024

All my incoming calls have recently changed such that the caller id is unknown. Has O2 changed my settings somehow. I am on a Motorola 84 5g.

I don't know how to access settings on the O2 account site.

MI5 · ‎09-02-2024

@GT9

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2

You need to ask for the CLI presentation bolt on to be added to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-02-2024

@GT9

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2

You need to ask for the CLI presentation bolt on to be added to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎09-02-2024

We wouldn't know if any settings have been changed @GT9

What we can say is that there is an issue with caller ID not being shown, to the point where o2 have introduced a bolt on you can get added to try and resolve this.

See the link below for more information

https://community.o2.co.uk/t5/Pay-Monthly/Caller-IDs-all-unknown/m-p/1684056#M269226

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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