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tried 4 times to get longer ring time from 20 seconds to maximum of at least 30 seconds

Peterbiggin147
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on ‎30-10-2025 22:28

on ‎30-10-2025 22:28

hi have tried phoning and waited 4 periods of 24 hours to increase ring time from 20 seconds to maximum which is at least 30 seconds I have been told. tried all the options and codes, getting really disappointed as have cancer and awaiting hospital calls that are unknown .final try to someone else please help regards Peter 

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MI5
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on ‎30-10-2025 23:17

on ‎30-10-2025 23:17

@Peterbiggin147 

It's a broken system so good luck.

The only way some (not many) have been successful is changing it in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎31-10-2025 07:35

on ‎31-10-2025 07:35

Provided it's not an iPhone switching off WiFi and setting network type to 2G or 2G)/3G sometimes gets the code to work. 

Did for me

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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on ‎31-10-2025 12:19

on ‎31-10-2025 12:19

@Enlli wrote:

Provided it's not an iPhone switching off WiFi and setting network type to 2G or 2G)/3G sometimes gets the code to work. 

Did for me

That's what I had to do to get the code to set at 30 seconds

Again it's Android though

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Enlli
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on ‎31-10-2025 13:25

on ‎31-10-2025 13:25

iPhone owners can always beg or borrow an Android phone provided they have a movable SIM

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎31-10-2025 15:59

on ‎31-10-2025 15:59

@Enlli wrote:

iPhone owners can always beg or borrow an Android phone provided they have a movable SIM

Probably reset to default when removing sim though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎31-10-2025 16:14

on ‎31-10-2025 16:14

Well since I set mine four years ago I've had 3 handsets and swapped from plastic to eSIM and back to another plastic and it's stayed at 30 seconds.

Admit all phones were android but two different makers and around four incarnations of Android  so I can't see why swapping back to iPhone should change things unless it's the usual "we do things our way" with Apple.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎31-10-2025 16:34

on ‎31-10-2025 16:34

I set mine successfully on a Samsung some 20 years ago and was fine until work forced me onto an iPhone. Never been able to revert back to 30 secs since.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎31-10-2025 17:25

on ‎31-10-2025 17:25

Maybe an iPhone thing 

Got me thinking so I managed to put my SIM in a Nokia 6310i (yes, it still works after a quick charge) Still 30 seconds.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎31-10-2025 18:28

on ‎31-10-2025 18:28

Yes, I think we can conclude that it's an iPhone thing as all the people that have been successful here are on Android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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