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Block my sim card

KamilKamil
Level 1: Joiner
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Dear Sir/Madam, I am Kamil, I sold my phone, however on my phone I had esim card. I would like block my esim and order new sim plastic card. I can not call because I do not speak english, I use transaltor to wrtiing. I can not writing on app because i sold my phone. I do not know what to do.

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MI5
Level 94: Supreme
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Registered:

@KamilKamil 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj
Level 66: Unequalled
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This is a community of o2 customers @KamilKamil so we can't block it for you.

What I would suggest is either get someone you know to call on your behalf, or message o2 using social media using the links below.

Guide: How to find help & contact O2 

You might be able to get a new sim from your local o2 store - take some photo ID with.

Ultimately you need to tell o2 as soon as possible.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@KamilKamil 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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