Apple Watch mobile plan not working

[kcrane]

I used the Watch app on the iPhone to set up a mobile data plan for my watch, as per the O2 instructions. I was able to choose a plan (£5 a month) and after a couple of hours I received a text saying it was activated.

However the Watch app on the phone says something went wrong, code 14.

The watch itself says it has no data plan.

The  O2 shop could not help though said they'd seen the same problem before and it needed tech support to fix.

The 202 helpline was unable to fix it, and said I would get a call back. I haven't had a call.

I have tried resetting and restoring the watch, and got the same problem.

I have tried switching on wifi calling on the phone (as I saw that in a similar post) but it didn't help.

Anyone have any other ideas?

[kcrane]

For future readers of this thread, nothing was fixing the lack of a data service to the watch ( seen by looking at Data Connection in the settings of the watch itself) until @O2Lisa  reset the contract and then when I tried again to set it up it worked.

@MI5  Provided some helpful suggestions 👍

[lewys-gp]

Thanks for updating the community, @kcrane!

I'm sure other members will find this thread useful in the future 😊.

[Its50pence]

I am also getting code 14 when I try and activate my data plan. And I’ve had no joy calling 202 to get it fixed. 

[Patrycja12]

I have the same problem #O2Lisa please help 

[Jyotida]

Exactly the same story for me , terrible service isn’t it . 

[JawadSaleem]

@kcrane, Im sure Lisa has already told you but in case you don't know; 

Apparently, there is an issue with the iWatch o2 Plan since the iOS update. o2 tech is working on it but it has been over 4 weeks since the original customer reported it and there is still no update or idea of how long it will take. 

It's terrible. First-world problem I know but I don't carry my phone around all the time and the watch is my only connection when I'm out and about. 

[kcrane]

@JawadSaleem 

Interesting. I am on beta IOS (16.6 currently) and didn't stop to think it might cause problems watch<->Phone. However I've not had any serious problems since it was first set up. I get issues with the watch needing a much better signal than the phone can cope with, but broadly I leave the phone behind quite often without worrying I won't see messages or emails.

[pgn]

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@JawadSaleem wrote:

@kcrane, Im sure Lisa has already told you but in case you don't know; 

Apparently, there is an issue with the iWatch o2 Plan since the iOS update. o2 tech is working on it but it has been over 4 weeks since the original customer reported it and there is still no update or idea of how long it will take. 

It's terrible. First-world problem I know but I don't carry my phone around all the time and the watch is my only connection when I'm out and about. 

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You do know you are commenting on a thread that was started a year ago, @JawadSaleem and @kcrane?

Lisa has not been an Advisor for several months now.

[JawadSaleem]

@pgn Opps. No I didn’t but I’m hoping that the issue has not been on going for longer than I feared 

[pgn]

Different issues since latest Apple OTA update, @JawadSaleem 🤷