Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[pgn]

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@O2Sarah- wrote:

Thanks for the tag @pgn  

@Lil1 I will send you a private message to look into this.

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You need @Chloe1317 as well, @O2Sarah- ?

[O2Sarah-]

Thanks @pgn I messaged @Chloe1317 already. It must have been on another post 😊

[O2Sarah-]

Hi @bluesky I will send you a private message so we can check your account.

[O2Sarah-]

@O2Emma Would you mind following up on this please ? 

[O2Emma]

Hi @O2Sarah- No problem .

[O2Emma]

Hi @Lil1 I will send you a private message .

[glen290]

Hi, im having the same issue with a watch I upgraded with o2, went back in to the store I got it from, but couldnt get any help.

[pgn]

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@glen290 wrote:

Hi, im having the same issue with a watch I upgraded with o2, went back in to the store I got it from, but couldnt get any help.

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Tagging an O2 Adviser, @O2KyleW for you @glen290 - keep an eye for a PM presently for info he needs from you. Good luck.

[lottin_uk]

hello,

I recently upgraded from iphone 11 to 13.  My apple watch cellular hasn't worked since.  customer services were looking into it but she has just hung up on me.  Wiped watch and set up fresh again, but still getting error code 14. at a loss....

[Cleoriff]

@lottin_uk 

I'll tag @O2Emma for you and also @glen290 as @O2KyleW didn't answer his tag. Hopefully she will be able to help you.