on 20-08-2022 20:25
Hello
I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.
I followed the instructions on:
How do I buy an Airtime Plan on an Apple Watch that I already have?
Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:
Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14
Customer services could not resolve the issue.
•iData is enabled
•WiFi calling is ON
Looks like a common issue with devices not purchased from O2. Any help is appreciated.
Thanks
Solved! Go to Solution.
02-12-2022 12:23 - edited 02-12-2022 12:24
02-12-2022 12:23 - edited 02-12-2022 12:24
on 02-12-2022 13:08
on 02-12-2022 13:08
Thanks @pgn I messaged @Chloe1317 already. It must have been on another post 😊
on 02-12-2022 13:09
on 02-12-2022 13:09
on 02-12-2022 15:29
on 02-12-2022 15:29
on 02-12-2022 15:46
on 02-12-2022 15:46
on 02-12-2022 15:47
on 02-12-2022 15:47
on 06-12-2022 11:22
Hi, im having the same issue with a watch I upgraded with o2, went back in to the store I got it from, but couldnt get any help.
on 06-12-2022 13:16
on 06-12-2022 13:16
on 06-12-2022 18:02
on 06-12-2022 18:02
hello,
I recently upgraded from iphone 11 to 13. My apple watch cellular hasn't worked since. customer services were looking into it but she has just hung up on me. Wiped watch and set up fresh again, but still getting error code 14. at a loss....
06-12-2022 19:17 - edited 06-12-2022 19:17
06-12-2022 19:17 - edited 06-12-2022 19:17