Apple Watch Not connecting

[Lhc444]

My Apple Watch Ultra is linked to my IPhone on O2 account but shows as No Connection on gather watch under mobile settings - There is a green tick against O2 Plan - I’ve tried 8 Customer service Agents in attempt to resolve and Esim has been rest a few times without success - Anyone any idea how to fix?

[Annie_15]

Hi,

I have a problem with my Apple Watch connecting to my phone. It always used to be connected on cellular and I still pay for the plan. When I go through the app to connect my watch it asks me to choose a new plan. I already pay for a plan so would like to reconnect it to the old plan

[pgn]

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@Annie_15 wrote:

Hi,

I have a problem with my Apple Watch connecting to my phone. It always used to be connected on cellular and I still pay for the plan. When I go through the app to connect my watch it asks me to choose a new plan. I already pay for a plan so would like to reconnect it to the old plan

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@Annie_15 - 

You need to call O2 on 202, or drop into your nearest O2 store (with photo ID) 

See info above.

[Annie_15]

Hi thanks for your reply. I’ve c called 202 about 5 times now and they keep saying they don’t know or call back later. Any idea which team I should try get talking to

[pgn]

If you cannot make it to an O2 Shop with photo id, then 202, call at 8am, when the IVR picks up, go through the Security steps. Now:  Next, do not select any option, just stay quiet. After a minute to 90secs, your call will be passed to a real agent - then persist with your issue. Good luck, @Annie_15.

[Annie_15]

Hi,

thanks for your help. They made me take out a new, more expensive plan and cancel my old one (and was told I should have given 30 days notice to cancel) 

the watch now connects but feel they couldn’t actually resolve my issue properly.

nevermind, thank you for your advice