Apple Watch Not connecting

[Lhc444]

My Apple Watch Ultra is linked to my IPhone on O2 account but shows as No Connection on gather watch under mobile settings - There is a green tick against O2 Plan - I’ve tried 8 Customer service Agents in attempt to resolve and Esim has been rest a few times without success - Anyone any idea how to fix?

[Cleoriff]

@Lhc444 

I'll tag @O2Emma who is on tonight. Hopefully, she'll be able to help.

[O2Emma · Accepted solution]

Evening @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @Lhc444 I will send you a private message to look into this for you.

[Cleoriff]

Thanks @O2Emma x

[Lhc444]

Hi Emma do my etching must have worked it’s now connected 😊

[Cleoriff]

So pleased to hear that @Lhc444 (So will @O2Emma)

[Lhc444]

Unfortunately, it is not working again this morning, showing not connected. I will message Emma, so frustrating

[MikeJP]

My Apple Watch Ultra is linked to my iPhone but shows as No Connection.
Using the App on my iPhone to set it up, I keep getting the error 14
I’ve tried Customer service Agents to resolve and but so far without any success… this has been an ongoing issue for well over a month - someone at O2 must know how to fix this… please!!

[Cleoriff]

@MikeJP 
I'll tag @O2Georgina  to your post. Hopefully, she'll be able to help

Best of luck.