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SueGriff
Level 1: Joiner
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on ‎18-03-2019 17:10

on ‎18-03-2019 17:10

why do 02 want to send a code to a phone that does not work !!!!

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MI5
Level 94: Supreme
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on ‎18-03-2019 17:40

on ‎18-03-2019 17:40

@SueGriff it is for security purposes to check that you have access to the account.

Can you put the sim into another working phone to get the text?

If not, you may have to go in store with ID to get help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151912 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎18-03-2019 17:40

on ‎18-03-2019 17:40

@SueGriff it is for security purposes to check that you have access to the account.

Can you put the sim into another working phone to get the text?

If not, you may have to go in store with ID to get help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎19-03-2019 09:39

on ‎19-03-2019 09:39

Good morning @SueGriff , and welcome to the forum Wave

 

There are some good suggestions above, but it'd be great if you could let us know how you're getting on with this. Could you maybe tell us a bit more about your situation?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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