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emanuelemascolo
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HI GUYS I HAD CONTRACT PHONE INCLUDING SIMCARD I JUST MISSED LAST FEW BILLS BCZ OF MY HEALTH ISSUE I COUL'TN AFFORD TO PAY THEY BLOCKED MY ESIM CARD HOW I CAN GET Back MY MOBILE NUMBER??

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pgn
Level 75: Digital Don
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@emanuelemascolo - 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

Good luck!

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Message 2 of 9
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pgn
Level 75: Digital Don
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@emanuelemascolo - 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

Good luck!

Message 2 of 9
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MI5
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@emanuelemascolo 

You need to setup a direct debit so you don't miss any further payments.

Details here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 9
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pgn
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"I COUL'TN AFFORD TO PAY"

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MI5
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wow!

The DD will have been cancelled so will need setting up again 😎

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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Which O2's very capable Payment Management team would be sure to mention, given their love of the Direct Debit (over their Sales colleagues elsewhere in VMO2)... at least one imagines 😐

Message 6 of 9
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MI5
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Yes, we all know how capable O2 are at taking payments, or not!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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They'll have to buck up now the phantom SMS cash-cow has dried up.

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MI5
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I'm sure they'll find plenty of other ways to screw us over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 9
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