Solved: Re: refresh - Page 3

Guevara · ‎13-03-2018

Hello everyone,

I am new to the o2 community. Today I purchased a oneplus 5t in an o2 store on a 24 month refresh contract. The sales team were very helpful. Although it worked out very slightly more exspensive to purchase the phone in this deal, the massive discount they were offering on the airtime plan was my reason for going ahead with the contract.

The salesman told me that he would apply the discount via text after the contract for the full price of the airtime was complete. Is this the usual way discount is applied? I am just left a bit worried that I am sat here with a contract that doesn't mention the discount that was promised in the shop.

MI5 · ‎14-03-2018

You’re welcome and welcome to the forum too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎16-03-2018

Always happy to help 😀

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎19-03-2018

Welcome to the forum @Guevara!

Lovely, guys, thanks a lot for helping a new member out @jonsie, @MI5 and @Bambino. Well done.

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