on 13-03-2018 13:56
I've recently moved to a sim only deal £19pm discounted to £13pm for 12 months.
I've waited for my first full month's bill (to avoid pro-rata issues) but the discount quoted for the first full month is £5 rather than the £6 expected. O2 chat tells me this relates to VAT and their phone support tells me it is another aspect of pro-rata.
Surely if I sign up for a £13pm Sim I should be charged £13 for a full month (until the RPI increase of course). Any assistance in understanding this/doing something about it would be gratefully received.
on 13-03-2018 14:01
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)