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Level 1: Joiner
Posts: 1
Registered: ‎24-01-2014

Discounted Sim Only Deal


Afternoon All.


I've recently moved to a sim only deal  £19pm discounted to £13pm for 12 months.


I've waited for my first full month's bill (to avoid pro-rata issues) but the discount quoted for the first full month is £5 rather than the £6 expected.  O2 chat tells me this relates to VAT and their phone support tells me it is another aspect of pro-rata.


Surely if I sign up for a £13pm Sim I should be charged £13 for a full month (until the RPI increase of course).  Any assistance in understanding this/doing something about it would be gratefully received.



Posts: 74,711
Topics: 470
Solutions: 8,468
Registered: ‎04-04-2012

Re: Discounted Sim Only Deal

Check what bolt on you have applied and if it’s correct.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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nil desperandum