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Level 1: Joiner
Posts: 1
Registered: ‎24-01-2014

Discounted Sim Only Deal

 

Afternoon All.

 

I've recently moved to a sim only deal  £19pm discounted to £13pm for 12 months.

 

I've waited for my first full month's bill (to avoid pro-rata issues) but the discount quoted for the first full month is £5 rather than the £6 expected.  O2 chat tells me this relates to VAT and their phone support tells me it is another aspect of pro-rata.

 

Surely if I sign up for a £13pm Sim I should be charged £13 for a full month (until the RPI increase of course).  Any assistance in understanding this/doing something about it would be gratefully received.

 

Thanks

Posts: 77,225
Topics: 481
Solutions: 8,953
Registered: ‎04-04-2012

Re: Discounted Sim Only Deal

Check what bolt on you have applied and if it’s correct.
https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Community Manager
Posts: 3,865
Registered: ‎23-07-2014

Re: Discounted Sim Only Deal

Hi @HardWorkorWhat, how are you getting on with this - did you manage to find out more about your bill?


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