cancellation

[hi3]

how do i cancel my contract due to poor servcie form o2

[MI5 · Accepted solution]

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
but poor service may not be grounds to cancel for free.
You need to go through customer service and the complaints process to try and resolve first http://www.o2.co.uk/contactus

[Bambino]

@hi3 Please take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

As said, poor service may not be grounds to cancel. If you still want to cancel, you may also want to take a look at these links as well:

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Marjo]

Hi @hi3, sorry to hear that you've been having poor service. 😞 Please do let us know if you need any additional advise or if the above info was helpful to you?

Cheers @MI5 and @Bambino!