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hi3
Level 1: Joiner
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how do i cancel my contract due to poor servcie form o2

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MI5
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How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
but poor service may not be grounds to cancel for free.
You need to go through customer service and the complaints process to try and resolve first http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143429 Posts
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Registered:
How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
but poor service may not be grounds to cancel for free.
You need to go through customer service and the complaints process to try and resolve first http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@hi3 Please take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

As said, poor service may not be grounds to cancel. If you still want to cancel, you may also want to take a look at these links as well:

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I DO NOT WORK FOR O2



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Marjo
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Hi @hi3, sorry to hear that you've been having poor service. 😞 Please do let us know if you need any additional advise or if the above info was helpful to you?

 

Cheers @MI5 and @Bambino!

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