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Level 1: Joiner
Posts: 1
Registered: ‎13-03-2018
Accepted Solution


how do i cancel my contract due to poor servcie form o2

Posts: 81,711
Topics: 503
Solutions: 9,833
Registered: ‎04-04-2012

Re: cancellation

How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
but poor service may not be grounds to cancel for free.
You need to go through customer service and the complaints process to try and resolve first http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
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Level 61: Brainiac
Posts: 10,982
Registered: ‎31-03-2010

Re: cancellation

[ Edited ]

@hi3 Please take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

As said, poor service may not be grounds to cancel. If you still want to cancel, you may also want to take a look at these links as well:




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Community Manager
Posts: 4,532
Registered: ‎23-07-2014

Re: cancellation

Hi @hi3, sorry to hear that you've been having poor service. Smiley Sad Please do let us know if you need any additional advise or if the above info was helpful to you?


Cheers @MI5 and @Bambino!

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