Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £20 for 20gb what’s the catch?

Signed up today for £20 for 20gb pm/12months , which includes free minutes and texts, billing came through this evening @£33 per month.....unable to get an answer as to why....Can anyone shed any light. Thanks!

Resolved! 4g is being displayed, but I cannot access the internet

Hi, I used up all my data for November. My data was reset on the 1st of December. However, since then I have not been able to used the internet (since December 1st) without being connected to the WiFi. Data is enabled, and 4g is displayed. I have tri...

Not in my order

I just ordered a phone yesterday and it had my confirmation or order number and I go into my 02 this morning and it isn’t in my orders?I’m a tad condused

Resolved! Swap my SIM

I ordered a new SIM but the Swap my sim website don't work properly. It does send me a PIN but does not load the next page. After I retried for 3 times, it says I had hit my limit for the day.

Resolved! keep existing number while changing SIM card size

my new phone requires nano SIM. how can I keep existing number on new nano card. done the text swap thing and still nothing

Resolved! Keeping my original number

Apologies if this has been asked before! How long has it taken people to have their original number from another network ported over to o2? I’ll have been waiting a week tomorrow, according to the help page, I should receive texts confirming this & o...

Resolved! What is the happen with my bill??

Hellomy name is Donghyo kim I used to be a student in Oxfordat that time I paid monthly with my bank account. after my course I moved to Korea and when I left england I went to O2 shop in london and then I stopped my O2 service However!!! I read emai...

Resolved! Contract end date in My O2 different to what O2 tell me on phone.

On My O2 it says this:“£0 left to pay on your existing contractUpgrade to O2 Refresh today and we’ll pay off the rest of your existing contract for you. Otherwise you’ll finish paying it off through your monthly payments, on 14 December 2017”I though...

Resolved! What does this SMS mean?

I've just received the following text: You've successfully added your wifi service to your My O2 account. Don't forget you can manage your account on the O2 Wifi app http://www.o2.co.uk/apps/wifi. For more apps from O2, take a look here http://www.o2...

cant recieve in coming calls

Dear Sir. I have a problem with my mobile i cannot recive incoming calls only it rings once then cuts off? i can however call out on it i have tried putting it in a different phone but it is the same, i am abroad but i have never had this trouble bef...

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