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Level 1: Joiner
Posts: 1
Registered: ‎30-11-2018
Accepted Solution

problems paying overdue bill

phone is disconnected, cant call 202/ 2729/ 0800 number as it wont connect me to the payment line, nor will my02 accept my card details, refuses the expiry date on my card even though its clearly what it says on the card.

I dont have a landline either.

 

 

Posts: 87,639
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: problems paying overdue bill

@dilidalido 

Try live chat or borrow a phone / use a call box. 

http://www.o2.co.uk/contactus 

You can also go into any O2 shop and they will allow you to call from there .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,871
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: problems paying overdue bill

If you have gone overdue by so far that the payment line cannot be called you need to borrow a phone from a friend or family member. Call boxes seem to have disappeared other than in town centres.

Ways to pay here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

Think about reinstating the direct debit you cancelled so this doesn't happen again.You can use Skype to call the free 0800 number to pay.

Posts: 71,687
Topics: 677
Registered: ‎14-01-2013

Re: problems paying overdue bill

@dilidalido

To avoid this happening again, you really should set up a direct debit. It will save all this sort of hassle in the future.

Hope you get it sorted quickly and welcome to the forum Welcome

*The Game Is On*


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Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: problems paying overdue bill

Hi @dilidalido, and welcome to the forum slight smile I hope you found all the suggestions above useful and managed to put your payment through since you last posted, but please do elt us know if you need any more help!

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