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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 345421 Views
  • 2 replies
  • 2 kudos

Resolved! Network outage

Hello please can you tell me if the signal is working ok? I had no internet all day yesterday and no signal for some of the day I seemed to be having problems with signal this morning? Thanks.

Nique20 by • Level 1: Joiner
  • 919 Views
  • 2 replies
  • 0 kudos

Resolved! Compensation for loss of network

Will I get compensated for loss to my network not only have I been unable to use data also unable to make calls and text messages are taking ages to get through

Resolved! Yesterday’s issues

Are we going to get some kind of compensation for yesterday’s problems? My poor son was trying to contact me after school and obviously couldn’t, he started to panic because he couldn’t get hold of me or know where i was. You never realise how depend...

san2603 by • Level 1: Joiner
  • 1533 Views
  • 5 replies
  • 0 kudos

Resolved! Compensation

Are we going to see any compensation for yesterday. I have two lines with you so as you can imagine I was very angry that we couldn’t make or receive calls or texts . Couldn’t get on the internet I needed my phone for work and couldn’t use it not goo...

Ady1 by • Level 1: Joiner
  • 1964 Views
  • 5 replies
  • 0 kudos

Resolved! Cancelling my contract

So I'm away travelling and have been since March. I was still paying my contract even though i couldn't use my phone abroad anyway. I knew it was ending in Setember but then i got emails from each month of September, October and November that I am ch...

Resolved! compensation

how do we get compensation for todays inconveninece ? 

Teen69 by • Level 1: Joiner
  • 1249 Views
  • 5 replies
  • 0 kudos

Resolved! Compensation

Do we get compensation for the loss of usage today

Emski7 by • Level 1: Joiner
  • 1448 Views
  • 5 replies
  • 0 kudos

Resolved! How to cancel a contract??

I need help in being able to end my contract. Why cant I walk into the store and cancel it? the same store that started the contract?? i cant call anyone as o2 service is down, cant talk to anyone live? This is stupid

DanDan by • Level 1: Joiner
  • 1225 Views
  • 5 replies
  • 0 kudos

Resolved! Insurance

I want to get insurance but I’ve had my phone since jan can I still get insurance now months later

Aisha by • Level 1: Joiner
  • 909 Views
  • 3 replies
  • 0 kudos

Resolved! no service

I have had no O2 coverage on my mobile for over a day - this is my lifeline to my father who is 94. I hope to receive some compensation from O2 as I am paying for a service I am not getting. Please respond to this email. I have been with O2 for many ...

dee by • Level 1: Joiner
  • 1019 Views
  • 4 replies
  • 0 kudos
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