Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying for an old phone

I upgraded a few months ago, I sold my old phone to a friend, but for some reason I am still paying my airtime for my old phone, what do I do?

Resolved! Pay monthly Roaming in India

Hi All, I am travelling to India for few months. Standard rates for making calls to UK from India is £2 per minute. I would see option to add bolt-on O2 Travel & Higher Data Limit in non-O2 Travel countries which cost £4.99 a day. While adding bolt-o...

Resolved! Joining accounts - unable to login on My O2 App

I have recently joined my two O2 accounts. This has caused my 02 app to log me out. When trying to log back in, I am told I recently joined my accounts and that I would need to log in using the new details. I’ve tried both details, neither will let m...

Resolved! Tariff Charges

As device plan and tariff charges are now separated, why is the same tariff plan a different price depending on the device? I can see £19 or £27 for the same basic starting tariff but with different phones. Surely the phone cost difference should be ...

New iPhone X

I feel like i’m being silly and missed something, I’ve just upgraded to an iphone X keeping the same simcard. I’ve put my sim into my new phone and it says no service. Is there something else I forgot to do?

Resolved! data

I would like to top up someone elses data can i do this from my phone?

Resolved! finding an old contract phone number to unlock icloud

My mum bought my son a contract IPhone 5c some years ago (6-7yrs ago) as a present. I still have the phone, but my son transfered the sim into an Iphone 6 a few yrs ago then lost his phone. he bought another IPhone 6 & has since used O2 PAYG sim. He ...

Resolved! Itemised Bill

How do i print an itemised bill out that shows all calls and texts have ordered 3 one arrived but covered the wrong date i need to be able to download this so i can forward as an email? When i download the bill it doesnt show all calls and texts ie d...

IPad Warranty

Can somebody at o2 please confirm the following, I have asked in store and via customer services but with different answers each time. if I sign up to a 24 month contract for an iPad and in month 14 it goes faulty due to a software issue (not dropped...

Resolved! being charged for premium services on my mobile broadband

Hi, have spoken to the guru's but i was hoping someone could give me some more details before i talk to fraud tomorrow and the person couldn't really give me much help I checked my mobile broadband today and have been charged by two companies for abo...

O2

Forum Posts