Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlocking my phone

I have tried to unlock my phone via the app nothing I spoke to a guru who said nothing had been submitted and that they would send the request still nothing I feel like I’m being ignored haven’t had no txt or email and I desperately need this unlocki...

Resolved! Sim with different number

with new sim how i change number to old one?

Resolved! My contract ends next week

Hi allmy o2 contract ends next week I am currently on tariff unlimited text and calls plus 5gb data for £21 per month my question is I know my mobile contract finish’s but what about my air time does it change to cheaper price or stays the same o2 ha...

Resolved! Roaming not working in Amsterdam

My Samsung A3 isn't working in Amsterdam. My partner has the same phone and it connected automatically! I have checked my account and everything seems ok, any suggestions?

Resolved! Credit referrals

Tried taking out another contract earlier on today and said was unable to continue at the end of checkout and it said something like it's something to do with credit referrals this is my first contract with o2

Resolved! O2 4G roaming in Spain

Hi,I’m considering changing to O2 on their 50GB sim only for £30 from Three UKI’m just wondering if O2 Offer 4G roaming in Spain? I’m going on holiday in may! Three uk only offer 3G roaming at the moment unfortunately unlike EE and Vodafone which off...

Resolved! No 4G coverage while in Spain

I have been to Spain numerous times whilst being with 02 they have recently incorporated the use of all calls text and data to be included in normal allowances when in the EU. But when ever being in Spain I have never been able to receive 4G coverage...

Cap Call Charges

My son has learning difficulties, How can I cap calls on his plan?

Number is unrecognised

I ported my number from BT to O2 back in May when I got a new S8 on a monthly contract and since then a lot of people that try to call me have got the message 'number is unrecognised'. It's happening a heck of a lot. Occosionally the person that is c...

Resolved! Change of Email address

Hi, I have changed my email address a few months back trying to look at my bill on line but noticed they are sending stuff to my old email address. How do I change my billing info to go to my new email address and not the old address. Help anyone!!

O2

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