Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using phone abroad

I'm in America, have the inclusive travel bolt on so I can use my phone pretty much the same as back home. Except 2 days ago I received a text saying I'd reached my £48 data cap limit. I've contacted o2 on 2 occasions and they've said to ignore as th...

Resolved! my o2 bill

How much is left on my bill before i can upgrade.

Resolved! Data tariff change

I’m in Spain ran out of data so upgraded chose keep my current sim option but receipt says your product will arrive in 3 days??? Do I not just my current sim topped up? This all I want

Resolved! Charged for sms in eurozone

Hi, I have been charged for sms whilst in the eurozone? I thought my allowance was inclusive. I have been using my phone whilst on holiday in France an now fear a large bill.

Resolved! Charging wrong account

Hello all,the background is that my daughter and I have the same surname, live at the same address, and have individual existing O2 accounts with mobile numbers that only vary on the last digit. Hers ends in 5, mine in 6.I took out a new O2 contract ...

Resolved! Pay Monthly

I'm new to pay monthly so I was just wondering if someone could help me with a question I have... It says I was billed on the 22 August, is this just to let me know how much i owe?It says payment due 5th September, I made a manual payment today (23rd...

Resolved! Keeping my number

Can I keep my number if, once my contract is up, I take another o2 contract but with another provider.. I have seen a good deal on an o2 contract through a 3rd party but o2 won't match it.. so if I go with the 3rd party but stay o2 can i keep my curr...

Resolved! O2 pay monthly contract in USA

I’m on a pay monthly contract and have been using my phone to text back to the UK while I’ve been away in America. There’s been no extra additional text charges added my bill when I log into it, does that mean it’s been coming out of my unlimited mon...

Resolved! Not received order

Placed an order on Sunday the 19th, I was told it would arrive yesterday between 8am and 10pm which it never. The order number won't work on UK mails website to try and track parcel. I'm really disappointed with the delivery service I've received thi...

Upgrading your device

So being the not so proud owner of a Samsng j5 from 2 years ago i held out with it and its memory problems for almost the 24 month contract period, I have a couple of months left before my contract runs out and decided today i would look at my availa...

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