Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lack of transparency

There is an unexplained charged on this months bill of £4.50 for "Things I have bought". As a relatively new customer expecting a monthly charge of £25, I can see no reason for this extra charge when I have NOT bought ANYTHING. This troubles me and I...

Payment page not working on upgrade

Tried 2 days to pay for an upgrade for £19.99. 1st day on Livechat for 3 hours. Following 2 days, on LiveChat and called 202. Using Visa, Master Debit and Credit cards. Changing browsers, android and Mac laptops, all failed. This is my 3rd day, very ...

Data allowance

Hi wondered if anyone can help my phone bill cycle refreshes the 16th of every month and I get unlimited minutes, unlimited texts and 30 GB of data, my contract tarrif is unlimited minutes and unlimited texts and 10 GB of data plus 20gb additional da...

Resolved! Tethering data abroad

I’ll be visiting Australia and New Zealand soon. Will I be able to tether my data / use it as a personal hotspot?

Resolved! 4G

I am on holiday in Spain and I cannot get 4 G . Can’t get Wi-fi when out and about only at home. Message on screen says Cannot Activate 4G callsTo enable 4G calls on this account contact O2 i went into the O2 shop before I came away, they changed the...

Resolved! Contract is in my mums name what do I do to get it in to mine?

My contract has been under my mums name and I now want to take the contract in my name with the same number. My contract has come to its 2 year end so i'm presuming I will not have to pay any charges? What do I do now? Can I go online and apply for a...

Resolved! Question about gettin an upgrade

So i want to get an upgrade, and i have 325 pounds left of to pay my device plan, im happy to do that, but how do you know if you will get an upgrade 100%? is there a credit check when u are upgrading? Because im not a new customer and stuff. Tho i h...

Resolved! Canceling a SIM

I want to cancel my pay monthly SIM but am abroad at the moment. I cannot make international calls and so I need to do this online.

Resolved! Unlock sim with PUK code

i have the PUK code to unlock my sim but where am i supposed to enter the code? do i wait for a text? do i do something on my phone or need to call someone?

Resolved! Want to upgrade with Tesco but stay with O2

I updated my sim only contract 3 weeks ago from a phone call and was told I was eligible for an upgrade any time. The cheapest offers are with Tesco but I’ve been told that even though the contract is still with O2, I can’t do this as I have to upgra...

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