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Pay as you go call forwarding not working - Connection problem or invalid MMI code

ekopay
Level 1: Joiner
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Hello, I have a pay as you go sim and I want to be able to forward calls to a number when I need it but I get

'Connection problem or invalid MMI code' error message when I try to enable.

MMI codes I tried:
**21*{UK telephone number}#  ---> I get the error, I tried with another O2 number and a LycaMobile number with samew results.
##21# --> this works, I get a positive message for disabling all forwarding settings
*#21# --> this works as well, I get response when checking current settings.

 I tried calling support service and also going to O2 shop without receiving any relevant help and just telling me to try changing my pay as you go with a contract which I don't want.

Any help? My other option is to change provider. Thanks

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madasaf1sh
Level 78: King of Kings
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@ekopay 

 

o2 PAYG doesn't support call forwarding so you are going to be best moving to a new network

 

How to get your PAC information is here Guide: How to get your PAC [June 2021 Update] 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 69: Guiding Light
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Do check other providers. Most of them do not support call forwarding on PAYG. This is because someone who has phoned up and whose call is forwarded can be cut off if the phone credit runs out as you are paying for the forwarding 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
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madasaf1sh
Level 78: King of Kings
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This page might help

 

https://www.simsherpa.com/networks/call-forwarding-costs

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
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