Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number transfer

I’ve put the code in to transfer my number but haven’t heard anything yet

Sim upgrade but number don’t port to new sim

Hi I recently did what I believe was a sim swap over the phone , I had received the new sim and made the call from the old 02 pay as you go sim to enable them transfer my number but it’s been days now and when I put the sim in my phone and call the o...

Over due payment

Hi,I have had a message saying I have an outstanding payment but I have a direct debit set up? So I’m confused?

Resolved! close account

I need to close my account

Resolved! Contract

I have cancelled my contract yet this company is still trying to charge me for a number that is out of service.

Resolved! Mobile number

Hi I want to swap my number to a Pay as you go (REMOVED). I want to order a new number Pay Monthly number please. (new number) Also my boyfriend is in Pay as you Go O2. Can we swap this number to Pay Monthly deal Please advise. Thanks Sarah [Mod edit...

Resolved! No service

Paid my bill Still have no service

Can’t sign in and want to update payment details

Help I need to change payment details to reinstate the contract and talk about the account please. I really need to sign in as and make sure all the details are correct as my boyfriend used his card to sign up but I am the rightful owner and bill pay...

Resolved! Charges

Hi I don’t t want any extra charges in the phone number ************* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Leaving

Frustratingly I cannot find a way of cancelling a contract that was started with Virgin media that I do not use and never have done, can I cancel please

O2

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