Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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Resolved! Switch Up question

Hi all.I’m looking to do Switch Up for iPhone 16 Pro Max.I have checked online and I meet all criteria and condition of phone.My question is, when I place the order, do I receive new phone and set up before sending back my old phone or do I need to s...

Sim only not arrived

Ive still not received my sim only SIM card from 3 weeks ago.

Can’t track my order

Hello I ordered new iPhone 16 pro max on day they came out but can’t see my order on my app or even on website would you be able to chase up for me pls

Cancel ASAP overseas

I don’t know what plan I have. I thought I had already cancelled my rolling plan and just had a pay as you go but just received an email that I am about to be charged the next month. I have gone to cancel all together as I have moved back overseas bu...

Resolved! Lost simcard

Hi I lost my sim card on holiday. How can I request a new one ?

Return

I’ve sent my phone back today which was a switch up upgrade. I was told when they confirm the return I can place a new order using switch up as I returned my other one within the 14 day cooling off period, is this correct?

Services off

my services were turned off due to a late payment I’m now up to date when will they be switched back on

Cancel account

I would like to cancel my account online, please can you help with this?

O2 contract via virgin

Helloi I have a sim only contract combined with my Virgin media contractthis contract ended in August, I spoke to one of your team to terminate the contract and have now realised this has not been sorted and I have been charged for September I wish t...

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