Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Will my sim work in Cuba

Hi, will my pay monthly sim work in Cuba?

Resolved! Lost SIM card and can’t access phone number

I have lost my UK O2 sim card whilst abroad (as I bought a temporary one for overseas). I can’t access My O2 to get a new SIM card as the app requires a verification from my number, which I now don’t have as I lost the SIM. How can I access My O2 to ...

Esim

I am abroad and have got an eSIM. I need to contact someone in the uk via text and have bought a bolt- on to facilitate this. However, I can’t get back to my uk number. Please can you advise?

Resolved! bolt on for mauritius travel

HiI am a Pay monthly customer , and already have O2 travel Zone 2 bolt on.I am travelling to Mauritius. Is there another bolt on I can purchase or is it just as in the table ie £2/min to make or receive a call, and 50p/text?

Resolved! Tariff

Why can't I change my tariff

Resolved! Mobile Data Limit.

I've reached my mobile data limit. How do I increase it?

Bill

Need to talk to an advisor

Resolved! Lost phone - can I just get a new sim with my old number on it

Hi there, I recently lost my Iphone 14 pro and I was wondering if it is easy enough to just request a new sim with my old number on it that I can put into a phone until I get a new one. The only thing is I cant get logged into My O2 as it is asking t...

Can't access online bill

I can't access my online bill

Paying device plan fail

Hello , I’m trying to pay off my device plan. I phoned o2 payment team on Thursday 7/11/24 and “paid” my device plan , the payment sat pending in my account for over 24 hours so I contacted o2 via the messaging function. I was told the payment was pr...

O2

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