Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

unknown charge on my account

65p has been charged on my account and I do not recognise the number. ************* Please cancel this charge. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Payment

I have received a text telling me that I am out of my minimum contract term and monthly airline plan is £8.66. I was asked to use http://v.o2.co.uk/o3J5A635 but the code they sent me did not work. What do I need to know and do? I was advised that I h...

Resolved! Can't connect my new sim to my phone

Can't connect to network

Resolved! Switch up

Hi everyone, I have switch up and it's to my understanding that it's every 90 days that you can switch up your device. I was looking through the online shop earlier and it appears to say that I can switch up already, allowing me to add my current pho...

Resolved! Discount of my bill

Hi around six weeks ago or so my data didn't work for 5 days, so I called 02. Who said they'd reduce some money off my next bill. Which they didn't. So I called a couple weeks ago again, and the lady told me they would happily give me a £10 gratitude...

Changing delivery address

I’ve just ordered an upgrade but need it to be delivered to my work address as I won’t be at home when the phone is delivered. o2 said it would be possible to select an alternative address at the point of order but I can’t see anywhere to do this. Ca...

Refund for Recent Bill

How do I submit a ticket or complaint in order to geta refund for a recent pay monthly bill?

Resolved! Mystery SMS "charges when abroad"

According to my Pay Monthly bill this month I've been charged extra for 5 (so far!) SMS messages to the following number while abroad: 07860 019210 I don't recognise the number, I have not sent any SMS while I've been away, and I have no record on my...

Resolved! Issues with customer service and placing orders.

I tried to take out an IPad on contract online, been a customer for 10+ years, passed all the credit checks and details etc but when it got to the final stage it said “Sorry there has been a problem, Please try again” Following the advice on screen t...

Signal loss

I am unhappy as I have had no coverage in this Atherstone area for a number of weeks. I would like to be compensated for the lack of service. This has also affected my husbands telephone. I would like to be advised when coverage will be restored and ...

O2

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