Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21211 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 200265 Views
  • 2 replies
  • 2 kudos

Resolved! Issues With Bill

I'm having massive problems with O2, I've been with them since BT Cell etc says and now I can't wait to leave For some reason my Direct Debit failed on the 23rd, so I paid the bill from my Debit Card the next day. But, I'm still getting messages aski...

SIM only

Hi. Hoping someone can save my sanity I've spent the last 2 hrs going round in circles with chat, then on hold for over half an hour, then cut off.... Can anyone advise current best SIM only deals? I've been out of contract since October but still be...

Resolved! My contract

Hello, how much would I need to pay to end the contract I’m on

Resolved! My bill

Please can you try and help me get my lower as I only work 2 days a week.

Had ‘on its way’ email but no way to track

I ordered an upgrade phone yesterday and I paid extra for delivery before 10:30am tomorrow (Tuesday).I have received an email this afternoon saying it’s on its way, but no tracking details. I then checked my o2 app under orders and it says status ‘co...

Resolved! puk code

My sons phone is asking for a puk code as he has got a new phone.

Paulnav by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

UNWANTED UNUSED SIM NOW OUT OF CONTRACT BUT STILL PAYING FOR IT, O2 MAKING IT IMPOSSIBLE TO CANCEL.

Really hoping that someone can help or has good advice. Like many others I was sold a non optional O2 SIM card as part of a Virgin Media package. This is really awful aggressive marketing practice and I would never agree to this again. But I agreed t...

Aarg-1 by Level 1: Joiner
  • 849 Views
  • 11 replies
  • 0 kudos

Aerial Direct moving directly to O2 contract

Hi all - So my wife's contract with Aerial Direct is coming to an end finally! (I have 3 numbers directly with O2), is it easy to transfer from Aerial Direct to an O2 contract retaining number etc on my account? Will O2 assist with that transition?

markrs by Level 1: Joiner
  • 259 Views
  • 2 replies
  • 0 kudos

Wheres my new phone

I went to the 02 shop in Hereford yesterday took out a new contack phone was spose to be delivered today but it hasn't come I havnt even had email about it like they said?