Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Activation code

Keep requesting code to log in to My O2 but it never arrives

Incorrect missed payments

Hello,id like to query 4 missed payments for September and October? My credit score has dropped on both September and October due to 4 missed payments to O2 during these months, however I’ve checked my account and these have gone out via direct debit...

Resolved! Spend cap complaint.

I’ve just got my most recent bill and have been charged for o2 travel whilst abroad out of the eurozone. I thought that by having a spend cap implicated across all my devices that this would not have happened … any advice please?

2x £6 O2 travel on

Hi, My latest bill has 2x 02 travel charges (total £12) and no details of when or why I incurred these. Please advise...? Cheers,Helen

Resolved! Rolling plan

Hi I have just tried to renew my rolling plan however it has topped up the balance and not the actual plan. please may you help me switch the balance to the e rolling plan please. thank you

MMS is not sending

Hi everyone! I have an Android phone with Android 13. I'm not able to send MMS, but I can receive them. I've tried reducing the photo size down to less than 50kb but still nothing. The loading icon just spins around for 5 minutes on the message and e...

Resolved! Phone contract

My phone contract is up in January I owe £80.00 but my air time is up in February. If I pay my phone off do I still have to my air time. I'm moving to a different network.Thanks dave

Resolved! Query scam call from 02

Received a few calls from someone claiming to be from 02 special discount dept offering to send new sim card 1st call from 020 8144 0273 2nd call from 0344 809 0202 - Is this genuine or a scam.Gordon

Ported to 02 today service unavailable

I have no phone service you are sending me texts to confirm my identify security how can I get the texts if service ha not working I activated my eSIM I am registered disabled and live alone I cannot be without a phone service this is appalling

Airtime question

I am on a 30 day custom airtime plan but don't really use it... My question is can I cancel the airtime plan and Just keep paying the device plan? when I text info to 85075 it says I need to pay up the full amount of device plan but wasn't sure if th...

O2

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