Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Upfront payment

When I got my ipad 20 pound upfront payment was required. I paid 150 upfront to make sure I was accepted and I thought it would go towards the price of the device. It has now seemed to have disappeared. Has anyone else been through this?

Mike131 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Ending my contract

I want to leave o2 before end of my contract how do I find what I will owe?

Kazzy1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Won’t let me make a repayment

I had a plan for AirPods and when I open the app it shows my David’s plan and says I have an overdue payment and to make a payment so I press make a payment put in my billing address then it says the payment part at the bottom isn’t working and to ge...

Mark26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! my data I'm so confused ?

I have an o2 pay monthly phone. so I have a mobile data of 2GB. which I don't use as I use home wi fi . now I'm using it and it says that I will not go over 2GB of data as that's qll I have to use. so now it's saying I've used so yesterday I thought ...

poppyred by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Soend cap

Please can you increase my spend cap to £30

Sarah365 by Level 1: Joiner
  • 4 replies
  • 0 kudos


Is O2 data useless everywhere or just Doncaster

Resolved! Charges

Why have 02 charged me for ring customer service £6 premium rate number?? 09110708120 Since wen as this been thr number?

Danxsx by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Leaving O2

Can I cancel my contract by writing to O2? If so what information do I need to supply? The only obvious things are line number and name of account holder.

pauln by Level 1: Joiner
  • 3 replies
  • 0 kudos

Ghost text messages

I am currently abroad, out of Europe. I switched off roaming and have purchased an Esim so that all data and online calls are made using this prepaid sim. However I’ve just had an alert from O2. It seems that I have sent about 10 text messages while ...

LaoiseD by Level 1: Joiner
  • 2 replies
  • 0 kudos