ported number from three to O2. Three have stopped service but O2 have not ported number

[lalalalalala]

how long does this process take? Three stopped my service at 11am . Old number if you phone it now says "number not recognised" which is worrying. O2 number hasn't changed. Last time I changed operators (admittedly years ago) the swap was pretty much instant. O2 customer services says wait until 6pm but this seems like a crazy amount of time. am really nervous about losing long-term phone number

[Enlli · Accepted solution]

O2 do seem slow at times. I'd give it to mid afternoon before contacting them again as it has only been a hour.

Try switching your phone on and off every half hour with your new SIM inserted 

[Breanna]

Hi @lalalalalala did the port go through in the end?

[lalalalalala]

Yes thank you. Not until after 4pm though so was over 5 hours without my number