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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 271229 Views
  • 2 replies
  • 2 kudos

Resolved! Contract

Where I can see the end date of my contract?

Frank9 by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Pixel Fold

Hello, will the new Pixel Fold be available on O2? EE have confirms this will. But heared nothing from O2.

Scuffers by • Level 2: Apprentice
  • 4276 Views
  • 12 replies
  • 0 kudos

Resolved! billing after contract cancelled

I cancelled my o2 sim only mobile contract on 5th April and received an acknowledgement together with a PAC code.However,i have been sent an email today regarding an alleged unpaid bill for the period 1st May-1st June,telling me that if the bill is n...

mickj by • Level 1: Joiner
  • 545 Views
  • 1 replies
  • 0 kudos

Claiming ear buds after upgrade

Hi has anyone else had issues claiming free ear buds after an upgrade? I have been trying for a month to claim my free ear buds after upgrading my phone but I keep getting palmed of with excuses like we are having issues with the link, try again in 2...

GRM by • Level 1: Joiner
  • 1087 Views
  • 6 replies
  • 0 kudos

Resolved! Charges for being in Albania when I was in Greece

I have been charged data charges for being in Albania when I was in Greece. I only discovered this when I left. Can customer service please correct this as I was never in Albania and am being charged nearly £50?

AJF1 by • Level 1: Joiner
  • 1552 Views
  • 3 replies
  • 0 kudos

Resolved! O2 has put Credit File in Default

Hi, We have taken a Broadband and Mobile connection and cancelled within cooling off period last year April. Customer Services mentioned that they have closed the account. However in a Mortgage Application we found that my wife account has been put a...

Bhas by • Level 1: Joiner
  • 1976 Views
  • 5 replies
  • 0 kudos

Direct debit date change

Is it possible to change the date of my direct debit?

Dai3 by • Level 1: Joiner
  • 1214 Views
  • 5 replies
  • 0 kudos

Cant recieve calls or texts from other service providers

Is anyone able to help. It has been 2 weeks since my 'successful' port in from 3 to O2. I cannt recieve calls or texts from anyone who use doesn't use O2. I'm sick of being promised calls and I'm sick of it being escalated to the back office and NOTH...

HL91 by • Level 1: Joiner
  • 1419 Views
  • 9 replies
  • 1 kudos

Resolved! Cancellation of unused account

Hi, I have an account which has been dormant since my mother passed away. Can I cencel it please?

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