Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Number Migration

Asked an agent to migrate my number said it would be 24hours its now 48 hours no change amy help? dont want to ring because the customer service is truly awful

NI02 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Data Sharing

Wondering if anyone can help. I have a number of accounts for my kids that show I can share data - however I am unable to do this following the instuctions as there are no boxes showing that I can check to allow data transferring. Any help would be g...

LepGorr by Level 1: Joiner
  • 2 replies
  • 0 kudos

New Contract

I have just purchased a new phone from mobile phones direct. The phone is on o2. I requested to keep my number and sent them the code. I got my phone and sim. I put sim in phone nothing happend. I left it a day and i am online with my old number but....

Adam89 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrading iphone contract with Apple Watch airtime plan attached

Hi everyone!I have 2 monthly iPhone contracts which both have Apple watches bought through o2 connected to them. I’m looking at upgrading both of these contracts to either a new iphone or sim only plan and was wondering whether this would affect the ...

Resolved! Upgrade

How can I upgrade early on you, when you're asking £336.30. to do this. What am I missing

Nelmel by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Age

How to change age

Beaumont by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 4G not working in oxford for 2 months

Afternoon, I’ve noticed over the past few months that the 4g network speed in Carterton is extremely slow, so much that I’ve not used 4g at all, I’m only using 3G. I’ve done speed tests and I’m getting 0.7mpbs, others are getting 30+ when doing the s...

JamesD by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Device plan

Hi I have paid my device plan and my bill but my phone still isn’t working the money has been taken from my account what do I do

Resolved! New phone help

Hi. I have just upgraded from an iPhone 8 to iPhone 11, however on the order selected that I didn’t need a new sim. Will I be able to put the sim from my current phone into my new phone and keep the same number?Thanks

Grace1 by Level 1: Joiner
  • 1 replies
  • 0 kudos