Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Discount

I was offered a discount in store but when I checked with customer service they said they can't see it. When I spoke to the manager in store they claimed it doesn't show until the next month bill. How can I find out if the discount is going to be app...

Resolved! Replacement phone

Phone went in the sea, need a replacement

Volt

Hi, i added my Virgin Media account around a month ago and it still isnt showing as active on My O2 Side or my Virgin media side.Is there a way to check into this ?

Resolved! Returning device help

Hi I took a contract out for a Nintendo switch but changed my mind couldn’t get through to anyone to cancel it and now it’s arrived I still can’t get through to anyone to help return it I’ve called so many times now and they all don’t understand and ...

Account says Overdue Bill but my account was charged

I encountered trouble the middle of last month where my bank account was charged whilst I was in the red, and it failed. However I sorted it out and I paid the bill, but last weekend my data was cut off, I have full signal but I am unable to send or ...

Resolved! Charges abroad

Currently in Corfu with my boyfriend and we have both inccured extra charges as for some reason thinks we’re in Albania which we are not. Please can you help.

Resolved! Hotspot

Have I got unlimited hotspot with my unlimited data plan? It will not cost anymore if I’m unlimited!?

Resolved! Extra items

So I upgraded to a Google pixel 7 pro and with the offer I was offered a fitbit and a pair of earphones but they still haven't arrived and it's been over a month. Do I need to do anything to claim them?

Resolved! Change my number

I would like to change my number

O2 can't find my address

Hello!!I'm trying to apply for a pay monthly phone but the website doesn't recognise my address. I live above a pub, and I'm guessing this is the reason but this is the only time I've had a issue with this. I can get mail here easily and my bank is r...

O2

Forum Posts