Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Former Virgin Mobile Customer

Was sent an o2 sim in the post to complete my forced switchover from Virgin Mobile. The sim says ‘Sim Compatible with 5G devices only’ which is an issue as my phone does not support 5G…. My old 4G Virgin sim is still working but I know its only a mat...

Resolved! invalid sim

switched to o2 yesterday from virgin phone saying i have an invalid sim

I WANT TO TALK TO SOMEBODY!!!!!!

I have gone round the houses SEVERAL times to talk to somebody. I am SURE I paid my bill between Jan 7th and Jan19th. But I have been cut off while I am seeking work and I cannot TALK to anyone - O2 has the WORST cuistomer service I have EVER known. ...

Resolved! Phone has not arrived

I upgraded my phone online and it says received and I have not received it

Resolved! My O2

Hi I can't pay my phone bill as I'm not connected to the network anymore, so I can't go on my O2 account and pay my phone bill

Resolved! Bill payment

Hi I’m trying to pay the iPad bill but it won’t let me into my account. The number for the iPad is **Personal info** and it’s under my name of Hayley Thompson - email is hailey.fox**Personal info**. I can’t log in to anything to pay the bill - I’ve b...

Resolved! i phone 13

i have been told twice that my new account has been referred to another department after a week of waiting for an e-mail to say that my phone is on its way, can somebody please tell me whats going on?

Resolved! Overcharge and no help hotline

I just received a call from 0870600xxxx, and talk for 3 mins in one call only, why I’ve been charged for £7? And the record showing me got 6 nos of call at almost the same time? It’s ridiculous!And, why I need to pay for this number even it is callin...

Resolved! Credit default mistake

So, I took a new deal with O2 but found a better one before the SIM arrived. I cancelled the O2 deal over the phone within my return period and hadn’t even used the SIM. I was advised it was all ok and cancelled. Months later I now have a default on ...

how to find old bills

I used to have no trouble accessing previous months' bill, but something seems to have changed, and I cannot work out how to do it. Help please!

O2

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