About Rob_83

Rob_83 · 04-12-2023

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Rob_83 · 30-11-2022

My partner and I both bought new phones on 2nd November. Neither of us got an email within 14 days to claim the £200 Mastercard so we both sent emails to help@o2redeem.co.uk. 22nd November and we both get asked for proof of purchase, which we promptl...

Rob_83 · 11-03-2024

Thought I'd wait until my bill was paid before updating. That happened today. I was being handled by the executive team and while they confirmed there was an issue on the system that wasn't letting them close down the old device plan, it eventually g...

Rob_83 · 25-01-2024

Hey @Cleoriff, I've updated my Resolver case following every interaction, every broken promise and every bill. I've updated it today and I have just contacted the CEO and COO with a polite but lengthy explanation of the situation and also included th...

Rob_83 · 25-01-2024

Lo and behold the agent last week was full of BS. Today is new bill day and I'm still being overcharged. Time to escalate this. I've had enough of their dishonest 'customer service' staff.

Rob_83 · 19-01-2024

Sorry you've also not got sorted. I called them again yesterday and finally got through to someone apparently in the returns team and he, for the first time in all the calls I've made, appeared to give a damn. He worked with me to forward him my Ingr...

Rob_83 · 18-01-2024

You heard anything else? They still haven't responded to my Resolver complaint, Dave is looking into things on his end but will only get back to me when he has something. Just paid my 3rd overcharged bill last week and yesterday I figured I'd try one...

O2

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Still being charged for my old Switch Up phone

Repeatedly ignored by O2 Redeem re: Mastercard

Re: Still being charged for my old Switch Up phone

Re: Still being charged for my old Switch Up phone

Re: Still being charged for my old Switch Up phone

Re: Still being charged for my old Switch Up phone

Re: Still being charged for my old Switch Up phone