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Customer service lied to my me. Delivery Issue PIN code

IrmaLoureiro
Level 1: Joiner
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I ordered an Iphone 15 pro max, online process is easy however what I wouldn't expect to struggle with... would be the delivery of it. When it came to the delivery day, I received no PIN code and this was because O2 decided that my contact number was a number that I haven't used for more than 5 years meaning the code went there; I proceeded to contact customer service via my mobile o2 App, stayed on queue for 40 minutes and finally got to talk to someone. I explained my problem and according to the customer service agent, all was fine and I even bothered to confirm it too that I would receive the PIN code on my current mobile number. Well, well.. nothing was received today once again due to this PIN issue. What is the best approach for this? What can I do? 

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MI5
Level 94: Supreme
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@IrmaLoureiro 

Social media is best route.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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