Stuck on credit check

[Robert714]

I have ordered a SIM-only pay monthly plan online and have only received an email with an order reference number. I was supposed to hear back within 24 hours and then receive my SIM within 3 business days; however, I have been waiting for a week with no response. I have contacted customer service 3 times and have been told that they cannot help me as my order is with the credit check team. What is the quickest way to resolve this?

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@Robert714 

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

Or just go elsewhere for a sim.