Unfortunately I do not have good news. Has been over a week since my
Helix ticket was raised and still no response. Branch told me to try
again next week. Ridiculous situation!
Yep just a significantly higher response period than the promised "5-7
working days". I'll be switching up to a random device when their
systems allow me and just issuing cancellation in 14 day cool off period
so I can be rid of the company for good....
Another update! So I pre-ordered my 9 Pro XL day after Google event. Was
stuck processing so I finally gave up after 4 weeks of waiting, bought
it directly via Google and had head office successfully "canceled" my
order and return my account (Switch ...
Weird - Just got a text from O2 about an invoice for a new order.
Checked my account and my initial preorder from 14th Aug says "Order
updated" rather than processing. But I now have a new order which is
also for same device/package that's also proce...
