payment help

[Anonymous]

I was late in paying due to an over sight on my part and was cut off, now all i want to do is pay the bill but HOW? I cant phone out not even to o2 so cant pay by phone and i cant find where to pay online. I have no other phone i can use to pay so does anyone have the link to pay my bill online?

Thanks

[viridis · Accepted solution]

Luckily @Cleoriff has just made this guide
http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

[jonsie]

I would take particular note of the dd in the first paragraph. ...:smileywink:

[Cleoriff]

If you want to pay quickly you could try via My O2 http://www.o2.co.uk/myo2 (if they accept your payment now)

However, would honestly advise setting up a direct debit. It will avoid this sort of problem in future (which is what @jonsie meant) 

[MI5]

Calling from a landline or call box may be your only option now you have been disconnected.
There may also be a reconnection fee to pay also.

[Bambino]

This is exactly the kind of post I was referring to in the helpful thread that @Cleoriff posted the other day. If O2 implemented the T & C's, and insisted on contract customers paying by Direct Debit, this just wouldn't happen. It's absurd that it still does.

[MI5]

We all agree mate.....
But until O2 change their policy, we will continue to see posts like this almost daily.....

[Bambino]

This practice cannot be in either the customer's or O2's best interests. Perhaps @Toby can raise this question to the powers that be who implement these policies as to why this is allowed to happen.

[Cleoriff]

As I understand it (from 'researching' info for those guidelines), people have to set up the direct debit when they take out a contract. It all goes haywire when they cancel their DD after receiving the phone. O2 don't take action when this occurs

[MI5]

It's something we have suggested before - I even went as far as to suggest that O2 immediately disconnect any accounts that don't have a DD attached to them.....