Trying to cancel contract

Anonymous · ‎05-05-2015

I upgraded my phone and contract in Nov 2014. Since then there have be multiple losses of signal due to loss of coverage in area . any advice regarding cancellation of contract as 02 say i have to pay remainder of contract even though they are not providing a service or coverage in my area on a regular basis

Cleoriff · ‎05-05-2015

All the info you need about cancelling a contract here...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

I think you will find O2 are right sadly. They may offer you a goodwill gesture but that isn't 'written in stone'

Veritas Numquam Perit

perksie · ‎05-05-2015

You are too far into the contract to cancel it now, you would have to pay for the remaining months.

We recommend you test coverage with a pay and go sim before starting a contract.

Have you checked here for local mast problems? http://status.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎05-05-2015

Your only chance is to go through the complaints process http://www.o2.co.uk/how-to-complain but there is no guarantee that they will let you off free as they don't guarantee 100% trouble free service and is mentioned in the T&C's you have signed up to.
http://www.o2.co.uk/termsandconditions
In extreme circumstances though, they have in the past, allowed people to return their phone and walk away.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-05-2015

there is a mast problem local to me , but unfortunatly there are problems with the mast every couple of weeks , the loss coverage of coverage happens on a regular basis and lasts for up to 3 or 4 days each time . the longest time was 2 weeks with no coverage

MI5 · ‎05-05-2015

Put it all in your complaint and see what they say..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎05-05-2015

If you keep reporting it and get anyone else you know to report it as well, I'm sure they will get it fixed soon which would be a better outcome for you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎05-05-2015

would you happen to have a Sony Z3 by any chance? there is a bug in the Sony software that o2 are refusing to do anything about.

MI5 · ‎05-05-2015

@Anonymous wrote:
would you happen to have a Sony Z3 by any chance? there is a bug in the Sony software that o2 are refusing to do anything about.

Not anything we have heard of before - Do you have any evidence or is it a wild guess?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-05-2015

https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/z3-signal-problem/td-p/836691/page/2

O2

Trying to cancel contract

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