Trying to cancel contract

[Anonymous]

I upgraded my phone and contract in Nov 2014. Since then there have be multiple losses of signal due to loss of coverage in area . any advice regarding cancellation of contract as 02 say i have to pay remainder of contract even though they are not providing a service or coverage in my area on a regular basis

[Cleoriff]

All the info you need about cancelling a contract here...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

I think you will find O2 are right sadly. They may offer you a goodwill gesture but that isn't 'written in stone'

[perksie]

You are too far into the contract to cancel it now, you would have to pay for the remaining months.

We recommend you test coverage with a pay and go sim before starting a contract.

Have you checked here for local mast problems? http://status.o2.co.uk/

[MI5]

Your only chance is to go through the complaints process http://www.o2.co.uk/how-to-complain but there is no guarantee that they will let you off free as they don't guarantee 100% trouble free service and is mentioned in the T&C's you have signed up to.
http://www.o2.co.uk/termsandconditions
In extreme circumstances though, they have in the past, allowed people to return their phone and walk away.

[Anonymous]

there is a mast problem local to me , but unfortunatly there are problems with the mast every couple of weeks , the loss coverage of coverage happens on a regular basis  and lasts for up to 3 or 4  days each time . the longest time was 2 weeks with no coverage

[MI5]

Put it all in your complaint and see what they say..

[perksie]

If you keep reporting it and get anyone else you know to report it as well, I'm sure they will get it fixed soon which would be a better outcome for you.

[Anonymous]

would you happen to have a Sony Z3 by any chance? there is a bug in the Sony software that o2 are refusing to do anything about.

[MI5]

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@Anonymous wrote:

would you happen to have a Sony Z3 by any chance? there is a bug in the Sony software that o2 are refusing to do anything about.

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Not anything we have heard of before - Do you have any evidence or is it a wild guess?

[Anonymous]

https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/z3-signal-problem/td-p/836691/page/2