Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need to cancel my rolling contract asap

my phone is broken- has been for 3-4 days- i've been trying to contact o2 about cancelling my rolling contract however for a few weeks as my phone hasnt been working right for months- And i've used the links people have provided to cancel my contract...

Resolved! How do I get a £10 PAYG refund?

Topped up £10 3 times, only needed twice. Is this possible? Is it easy?Thanks

Resolved! huawei e3131 dongle

I just unlocked the huawei e3131 dongle, I bought a O2 broadband sim.I have registered the sim, In My O2 products and services, it says huawei e3131s-2 When I try to connect it says, Connection failed. The profile is invalid. I have search the forums...

re upgrade

My phone is due for upgrade fairly soon, I had a call from aerial sayin they are part of 02 and said about me having just new sim, although at the time I said yes I have not received sim but had email saying that I should of had new phone and or sim ...

upgrade cancellation?

So, I got a samsung s5 upgrade on friday and on friday eve realised that I do not get signal where I live on this phone. It isn't a phone fault, as someone else has the same problem. And, if i go outside I get a full signal. My old handset gets 3 bar...

Resolved! minutes

How many minutes have I used talk time each month

Resolved! O2 Bill £600 can't pay

My phone bill is £600 will I be allowed to pay instalments like £100 a month which includes my monthly bill and an extra 50 on top? I'm desperate. Really can't be cut off. Please help

"Your balance was too low to get your monthly allowance"

I used to have O2 home broadband, and got a reduced tariff if I topped up a O2 PAYG phone sim every month or quarter (can't remember which). Anyway, because I didn't use the O2 sim in my main mobile phone, I built up a big balance which I'd use in a ...

Cheaper to buy phone outright?

After being an O2 customer for several years I decided to look at upgrading to the iPhone 6. I found a pay monthly option of £9.99 up front + £48/month for the iphone 6 64GB O2 says that the device payment part is interest free over the 24 month peri...

Resolved! Refresh billing

Hi Just gone onto the refresh tariff and got my first bill. It says my airtime bill is £26 (some international texts in there hence its higher). It states that "This is your airtime bill only. You also have a separate monthly payment for your Device ...

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