Solved: Re: o2 Insurance replacement phone wrong! - Page 2

Anonymous · ‎22-01-2018

Sent my Galaxy S8+ in for a repair. Recieved my replacement phone today and they have sent me a regular S8!!

My question is will they take this back and replace it with an S8 +? Do they really expect me to pay for an S8+ on a pay monthly contract whilst they have given me an S8.

Really frustrated by this. After a week of not having my phone I am now expecting an ongoing saga with o2 just trying to get a handset that I am paying for back!

Anonymous · ‎23-01-2018

So I gave the O2 insurance team a call this morning and they have said it was an error on their end. Whatever code they had on their system linked the phone to an S8+ however upon checking the IMEI number they saw that it was in fact an S8.
An S8+ will be sent out tomorrow and they will collect the S8 which they have sent out.
I was not able to get a black S8+ due to stock however I am happy with this as I am still getting "like for like".

Will give you all closure tomorrow once I recieve the second replacement.

I will say this was all done in 5 mins over the phone and the advisor (Amy) that I spoke to was really helpful so I will give them that.

Anonymous · ‎23-01-2018

Great to see a satisfactory outcome @Anonymous

Cleoriff · ‎23-01-2018

Excellent news @Anonymous. Please come back and let us know when you receive the phone. Perseverance does pay off at times

Great to hear the advisor was so helpful...

Veritas Numquam Perit

MI5 · ‎23-01-2018

Good to hear it was quickly resolved.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎23-01-2018

Glad to see this was quickly resolved for you @Anonymous! Welcome back to the community btw.

→ COVID-19 support - Help and support from O2 during the lockdown
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Anonymous · ‎24-01-2018

Received Orchid grey S8+ today. DPD did a swap. Happy outcome even if the phone isn't in the colour I had originally.

MI5 · ‎24-01-2018

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎24-01-2018

Great outcome @Anonymous Something good about O2 insurance after all (they certainly worked quickly on this one)

Veritas Numquam Perit

jonsie · ‎24-01-2018

Great you got it sorted @Anonymous seems I'll have to maybe revise my opinion about O2 Insure......well maybe....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎25-01-2018

Nice one @Anonymous I'm happy you're happy with the outcome!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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