Solved: Do I get a new sim??

Anonymous · ‎24-01-2018

Hi, On 21/1, I upgraded online from my 24 month contract with a phone to just a sim only as I am happy with my phone. I'm I supposed to be getting a new sim with my new contract or has my current sim been changed?. Under my orders, it says 'completed'.

I'm really confused. Can anybody clarify please?

MI5 · ‎24-01-2018

You will get a sim in the post but you won’t need it.
Your account will switch over online which you can confirm by looking at your tariff details in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-01-2018

You will get a sim in the post but you won’t need it.
Your account will switch over online which you can confirm by looking at your tariff details in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-01-2018

You wont need the new sim. Its a tariff change to sim only....So you can carry on using the one you have @Anonymous

Veritas Numquam Perit

Anonymous · ‎24-01-2018

Thanks everyone!

MI5 · ‎24-01-2018

Our pleasure

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-01-2018

Hey @Anonymous happy Thursday! Glad you got your question solved. Let us know if you have any further questions the community could help you with. Cheers @MI5 & @Cleoriff for your help.

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