Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Price increase of 4%RPI

Dear Sir,I have just been informed you wish to increase my tariff by RPI of 4%.Would you please clarify what time period you are using to determine the RPI for these price increases?4% is not reflective of the Department of National Statistics which ...

Ordered, no confirmation ?

Hi all, bought a new contract for a 5t earlier this afternoon, just got home from work and in the 8 hours since then I've only had 4 emails regarding all the credit checks and agreements but nothing about a confirmation or a successful order. When lo...

Resolved! Trading in your iPhone

If I trade in my phone can that go towards upgrading early

O2 Faults

Hi,what a company the system goes down and you are left in LIMBO,no updates ,no communication to advise there is or will be a fault,and even when you contact them regarding the above you are still left in LIMBO,a promised phone call on a certain date...

Resolved! Voicemail

How do you set up voicemail

Resolved! Moving to Sim Only from O2 Refresh

Hello, I'm planning on paying off my device plan, selling my current phone and buying a Pixel 2. Because O2 don't sell Pixel 2, I can't simply upgrade with O2 refresh. I'd like to keep my current airtime tariff or a similar tariff with O2. Does payin...

Resolved! balance owing from pay monthly account to my pay and go account

i bought a new phone and changed my account from pay monthly to pay and go.i had just over £25 in my old account.this hasnt been transfered to my new account.i have spoken to various poeple about this and was assured that it would be transfered.that ...

no service iphone 6 now had 2 sims

are there ever any gurus on the website to help??? now on the second sim in 2 days from you and neither will work just says no service! my iphone 6 is unlocked woreked with multiple other networks! seriously just considering canceling the new contrac...

Resolved! paying calls charged extra for early

Hi guys, recently used my phone to make a call I’ll be charged extra for. The recent charges part of my o2 isn’t showing the charge for the call just yet, however when the charge appears can I pay it off using my card before my next bill date and sti...

Pay Monthly Being Charged Early

Hi every one am currently being charged early on my bill this is the 2nd time before the bill due date. And i then get a rather rude email from o2 stating that ive not oaid infact i have and got proof of this. wgat are my options in this scenario ple...

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