Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using phone in Tenerife

We have just arrived in Tenerife yesterday and I have not received any text about charges or that it is part of my contract as I did when visiting Rome. Can I use my 3G?

Resolved! message

i am having problem with my txt message.the make of my phone is STK-STORM 2E PLUZ.I am on pay-montly sim only contractI want to know how to set up my APN on my phone.this phone only aloowed me to use 3G. Is it possible to upgrade the software to 4G. ...

Resolved! sim swap help

i have a new phone and new sim, can anyone tell me if i text sim swap from my old phone or new phone? ive searched everywhere, even asked o2 live but cant get an answer.

Resolved! Using phone in Europe

Do I need to switch roaming on when I’m in Europe?

Resolved! Using my phone abroad

Hi Wanted to find out if i am able to use my phone in Europe? Can i use my data as usual or are the charges different? Thank you

Resolved! Family plan

Hope someone can help with thisI’ve been called by loyalty department who have mentioned family plan and suggested I take out a cheap tablet plan which would be in addition to my 4 contractsHe said I would then get 50% off all airtime contracts but I...

Resolved! Disconnected

Why after paying my monthly payment has my phone been disconnected. Leaving me with no phone ?

IMEI NUMBER ON MY ACCOUNT DOESNT MATCH IMEI THAT IS ON MY SIM TRAY

Hi, Looking for help my daughter smashed her screen and just before getting it fixed the phone started putting random numbers into the phone so she was locked out of the phone using the passcode.I went and got the screen fixed but she has lost her ap...

Resolved! Trying to apply for an NHS discount but when I enter my NHS email address it is not accepting it

Hi there Im trying to apply for an NHS discount but when I enter my NHS email address it is saying its not a valid email address even although ive used it for about 20 years

Resolved! Mobile net does not work

Hi There, I am currently in Russia and need to have access to my phone urgently (it should be the VAT return to be submitted today to HMRC). I have to receive the message from HMRC account to do so. However my phone still does not work. Could you kin...

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