Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Increased airtime bill... any chance of increasing data to something reasonable?

Just had a text to say my air-time bill is increasing... I guess the mobile companioes have got to recoup the losses incurred by the outlawing of the Roaming charges that were ripping us off on for years. Wondering if there's any chance of a decent d...

Resolved! Bought new 12 month contract and monthly amount different to tarrif appeared on my account

Hi, This is probably a common question so sorry but I couldnt find an answer. I am a long time O2 customer (since 2007) and I just renewed my sim only contract as the RPI means it makes sense to get a new contract rather than stay pon what I was on. ...

Resolved! Cancelled contract but still being charged

I spoke on web chat O2 in early January and explicitly said that I wanted to cancel my o2 contract because I was going away for three months. I was told that this could be done without any charges as I had completed my contract. I assumed that this h...

Resolved! health

I am terminally ill with MND how can i cancel my contract, ends APRIL 2019 ?cheersdenver

Resolved! Why can you never get through to anyone at O2?

Waiting on Live Chat for ages to speak to someone, not enough advisors. Can't get through on the phone and no email facility. Customer Service is rubbish.

Resolved! Increase in tariff part way through contract

I have just been informed that my tariff is increasing part way through my contract. I am currently on a pay monthly contract. Can I change to a sim only deal with no penalties as a result of the tariff increase?

Resolved! Accessing my contract as i need to claim a new phone on insurance due to theft

Hi, two weeks ago my phone was stolen from me. Luckily i have insurance, but in order for them to send me a new phone they need to see proof of my contract. I have contacted o2 but they are taking so long to send it to me. Is there any way i can acce...

Resolved! Mid-contract tariff change

I have a 24 month contract which gives 300 minutes, unlimited texts and 250 data. My upgrade date is 28 April 2015. I'd like more data and wonder if I can switch tariff without penalty before that upgrade date please?

Resolved! Mysterious regular payment

I’m not very good with keeping on top of my bank account activity but I have noticed that i’m paying 4 direct debits to O2 but I only have 3 contracts.Any obvious reason for this before I try to contact them direct?Thank you.

Resolved! Text

How much does it cost to text to Australia on a pay monthly contract

O2

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