Replacement phone

[lawandorder24]

I was promised a replacement phone on December 4th as an insurance agreement. I have has 3 messages saying that there is an incident at the warehouse. I have no access to banking, or anything personal I really need this phone. Can anyone help?

[Bambino]

@lawandorder24 This is a customer community. 

How to find help & contact O2: A Guide - O2 Community

[Enlli]

Lot's of people getting that message.

If was the newly introduced stock system falling over last time. 

Not sure yet of the latest excuse