Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No free EU roaming in Belgium

I am a Pay as you Go costumer. I arrived in France and received a message from O2 saying I could use my tariff like in the UK. Then I arrived in Belgium and received a text saying I would be charged £2/minute on calls, 50p message and £7.20/MB. Howev...

Contract cancelled

Has my contract now been cancelled

Resolved! Leaving O2 via switch up/1st 14 days cancel

So, been thinking about leaving O2 due to really bad service and the fact that their complaints department done want to respond to an O2/Virgin/Volt issue. Ive got the switch up option on my account and it does say that in the first 14 days after a s...

End contract

Hi I have been unable to find a suitable upgrade from your website but have found one on another site (still with O2 - affordable mobiles), I have to pay a balance of £1.94 off in order to move over. Please let me know how I do this

Refund

I’m trying to get my refund but because my account is closed I can’t get it.

Resolved! VAT bill

Could you please send me invoices that include VAT?

Resolved! Keeping my number

I have just signed up to start a contract with 02 but I need PAC code so i can keep my number i have now, we have asked my provider to switch but we can't get any further forward a code has not been send, can someone please let me know the next steps...

Cancelled phone contract end bill

So as the title states I have cancelled one of my o2 contracts as I have 2 upon closing is they sent me a email telling me my bill was £24 and that I also had £42 outside of my call plan that will be debited from my account on the 26th which is today...

Resolved! New handset and contract, need new Esim

Just upgraded my tariff with new handset. Old tariff was sim only with an Esim. I need a new Esim. Can anyone from O2 assist please. Thanks.

Airtime charges

What am I doing to be charged £6/ day while in South Africa

O2

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