Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Why am I being charged for a premium service

Dear O2 I am being charged a premium rate text three times a week . I have not ordered this and why would I . O2 you must stop this happening . I am retired and will have to cancel o2 completely if you dont refund my money. You have given my number t...

suzzy3 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Switched from Three to O2. Number hasn't been transferred

Hello. I switched from Three to O2. I gave O2 a PAC code to transfer my number from Three. However, the number hasn't changed. It has been a few days. How can I chase O2 to transfer my number over? When I call 020 it gives me a bunch of automated mes...

Resolved! Changing to SIM only

My contract is now coming to an end and I've elected to stay with O2 but go SIM only...... will my direct debit automatically change to the new lower rate? or do I need to do anything

Phoenix59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Why is my upgrade September 22

Leggy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New Sim - via Volt

Hi,I'm trying to register a new sim that I have received as part of a virgin volt package. I've only just got round to setting it up and paid the first £25 bill out of my account. And so, the sim is in my phone, showing O2 network but outgoing calls ...

Phil11 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Fraud Account Take Over

Hi all, only just realised that this is quite a frequent incident after ready historical posts about this in here; I fell for it today and hey have managed to take over my O2 account and proceeded to very expensive handsets; I now have confirmation o...

TJ6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My phone is locked

Hi my name is Paul number is xxxxxxxxxxx... 02 has been take out of my bank on November 1st for pay my bills £70.12 ... so I have been phone 02 service through typetalk because I am profoundly deaf ... I ask them for switch mobile open account back o...

Paultyson by Level 1: Joiner
  • 3 replies
  • 0 kudos