Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone Number Transfer

Good morning, Trying to see if a phone number transfer was submitted by an O2 employee when we added my wife to a monthly plan? We want to ensure her old pay as you go number [MOD EDIT: Personal info removed] transfer over correctly. thank you

Resolved! Extra Charges

Hi, i am not paying £63 this month because I was wrongfully charged and they refunded it so I manually payed the correct total but you are threatening to cut my phone line off. I have a dependant and need to be able to make and receive calls from her...

O2 Switch Up and Pixel 9 Pro Fold Order Issues

I placed a pre-order for the Pixel 9 Pro Fold on the 26th of August, and was given an estimated delivery date of the 4th of September. The device didn't arrive and the status of the order remained "processing".I was repeatedly assured something would...

changing from sim only to contract

ci have a Samsung phone just now running on sim only but I wish to change to a contract phone. How do I do this

Told I can’t cancel within 14 days cooling off period

I am hoping someone can help, I have trying to cancel my sim only contract within the 14 days cooling off period but being told I cannot do this as my order is still in processing due to my previous number not porting across. But the reason why I wan...

I’ve been locked out of account

I was trying to purchase sim and I’ve been locked out and don’t know how to access my o2

Bizarre SIM Situation

Trying to help my mum with a bizarre situation. She got a missed call from an unknown number (almost certainly spam) and attempted to call it back and then when it went straight to an error message attempted to clear her call log (which she does all ...

Resolved! Receiving bills even when my contract with O2 has ended

My contract with O2 ended in June 2024 and I have left the UK, but they still sent around half my normal monthly bill. Why is this? Has anyone been in this mess before? How did you resolve it? I have no access to UK line anymore and I cannot call O2 ...

When can I pay my final bill

I haven't received my final bill isn't on my account and my O2 account isn't showing anything

Porting number just shows as Your transfer has not been scheduled yet.

I added the PAC code to the order when signing up for a pay monthly sim.The sim has arrived, I put it in my phone, I can use the O2 network. But it is of course still the SIM number and I want to port my old number.I go to the "Keep, cancel or take o...

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