Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel the £3 a month change for international calling

cancel the £3 a month change for international calling

Securing an account against unauthorised SIM Swap / Number porting

I've seen a number of friends and family fall victim to this type of attack, most recently today where a family member lost access after a malicious third party was able to order an eSIM connected to their account. What security does O2 offer custome...

new tariff options ?

Is there a way to check tariff upgrade options within myO2? I don't want a new phone, just move to a different tariff. When I click on See upgrade options (under "You can upgrade today") it shows me various offers but no other tariff options.

Resolved! Roaming costs in USA

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O2 sim delivery issue

Hi, I was planning to move to an O2 deal, so I ordered a SIM a week ago, and it has not been delivered yet. My order reference number is:. It was supposed to take 3 days at most. [Mod edit: Please do not share personal details as your posts are visib...

Saying I have used up my bolt on. Only added today.

Getting a message to say have used up all data and bolt on which was only added today

Resolved! Payment

I was charged 30 pound as I was making payment for new phone but at the end i was told that my application cannot be processed

New sim

Hi there I need some help to get my new sim up and running. I have no service currently so can not access my o2 app or log on online due to needing a text conformation for a code. Can you please help

Unknown charges on my bill

I’ve received over £10 of charges on my bill I don’t know anything about. Can you help please?

Returned phone

I recently upgraded from my iPhone 13 to an iPhone 16 Pro Max. However after receiving the 16 Pro Max, I realised the 16 was too big so returned it to 02 on Thursday 3rd October. I tracked the return and it was received back with them at lunchtime on...

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