Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! O2 sharing data not working

I was advised my refresh plans across my 2 devices were able to be shared but they don't seem to be and no option to share data across the devices. I am looking to add another SIM but reluctant to do this if not possible to share the data across the ...

Rmsuff12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Registering my new sim

I have spoken to someone from o2 today via twitter I have been sent a new sim catd as I had lost my phone.I have put the new sim in a phone and it is still not registered I have been without my phone now for 2 weeks this wednesday.

Bekkiboo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling airtime contract

Can I cancel my airtime contract to replace with another provider and keep the phone contract rather than paying what's owed in one lump sum?

Dave1007 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Holiday to florida

Hiya, I'm off on holiday to florida in 3 weeks, do I need to tell o2? I'm on a monthly contract, will be abroad affect my tariff? Incur charges etc? Tried reading the help pages and got so confused! Thank you

Vrose86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! S22 Ultra Upgrade

Hello.I currently have the S21 ultra and so badly want the s22 ultra. I know this is a long shot but I'm guessing there is no way at all to upgrade to the s22 ultra since I only got the s21 ultra last year and still have around 800 pound left and sel...

Resolved! S22 Ultra preorder question

I know O2 have done it in the past, with other samsung models. but was wondering if anyone knows if they send out the preorders early?.Came back to O2 after a few years away. cheers

GIBXO by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Change of mind/iPad Pro

Hello All. I’m sorry if this was asked before but I can’t get a straight answer from CS. I’ve ordered the iPad Pro 256gb on refresh last week. Used it for about 3 days and then decided if I am going to keep it for few years, bigger storage would be u...

ASD by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No actual data connection and patchy voice, even though 4G symbol showing on iphone

Hi, I'm having an issue with my iPhone XS and can't work out whether it's a network issue, or a handset issue. Any advice would be much appreciated. I recently had a replacement handset through insurance due to a screen break on my iPhone. Like for l...

Resolved! Bill payment

Hi I have made a wrong payment to my account and need the amount refund to me