Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120285 Views
  • 27 replies
  • 5 kudos

Resolved! Help with pac code

I took out a Virgin/O2 package and Virgin didn’t honor price so I cancelled both. On Wednesday the no I ported to O2 transferred over to giffgaff Now my husband was offered a much better deal with Virgin/O2 so I am going to use the sim. If I try to u...

Pm1 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Resolved! NHS Discount

Hi there I have tried and tried to apply my NHS discount and ever get anywhere!

MrsJ1 by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Is it £46 or £35

Got a deal through Money SuperMarket for an iPhone 12 64GB for £46 discounted to £35 Feb sale 24mnth contract. Clicked and followed link to purchase. Opted for click and collect. Upon collection noticed that contract said £46 instead of £35. Queried ...

CMhl by Level 1: Joiner
  • 179 Views
  • 4 replies
  • 0 kudos

Resolved! Direct Debit

Hi, I changed my tariff last month, I got new sim, swap them and already using new, I should pay since then 15 per month, but I got notice thad in this month they charge me not like for new deal but my old price. Should I cancel old direct debit and ...

Kk8 by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

Resolved! Changing the address on my account

It seems to be impossible to change the address on my account. The website just sends you round in circles. Has anyone else had this problem and is there a solution please

cgsheff by Level 1: Joiner
  • 112 Views
  • 3 replies
  • 0 kudos

Resolved! Renew

I want to change my sim contracts I have 2 accounts, saw better deal on uswitch 15gb of data for £8 a month, would like to change both my accounts to this deal.

Rod1 by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! Discount

Yesterday I had a call from o2 promotion centre . They said I could have 40% discount or a device for free . I am not sure if this is a scam has anyone else had such call that worked ? They had a lot of my details including account number , bank acco...

Sarah222 by Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos

Resolved! No Data

Hi, I have received a replacement SIM card the other day, as I lost the original one. O2 activated it fine, only issue is, is that my data isn’t working, calls are working fine though.Not sure if this has anything to do with my data not working but w...

Resolved! O2 to O2 upgrade SIM only

Just upgraded O2 iPhone XR monthly contract at 23.5 months to a SIM only offer via uswitch/TCB, keeping handset. Logged in as upgrading current contract, it recognised it all, all looks good. Eg £24 quid down to £8 new contract. Confirmation received...

PaulaC1 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Resolved! Returns

i upgraded my contract a day ago but it’s been ordered in the wrong colour iphone how do I go about this, not opened it yet

Soph1 by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos