Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Signed up for a

Hello Signed up for a contract on an iPhone 16 Pro sunday - paid the £30 up front and it came out of my account but no order showing on My 02 and unable to track it.

Final bill

Hii I have been sent a final bill from you and astonishingly you owe me £2.54.it say on the email to go to My o2 to request a refund but I am unable to log in to my account on the app, I have logged in on line but I assume you have to go to the app t...

Resolved! Holiday

Are o2 phones unlocked as I will be getting an USA sim card for my phone so I have a local number

Resolved! Galaxy buds3 pro for £20 offer

I have carried out a switch up via my O2 and it mentions buds3 pro for £20 how do I get this offer? I assume a code will follow once sale confirmed?

I haven't had signal for around 2 days and can't log in without you texting me a passcode

I'm trying to get in touch with you about not having any phone or 4/5G signal for two days, but I can't get into my account to talk to you unless you send me a passcode by text, which is impossible to receive as I haven't had any phone signal for two...

sim only contract upgrade

I want tup upgrade my sim only contract, but i dont understand the cost breakdown

Direct debit

How do I change direct debit date

keeping old sim card when changing tariff

i want to keep my sim card but i want to change my plan to a new one, can i do this?

change to contract

Hi i applied by phone on the 12th September for my new phone and sim contract a simple renew of contract . but to this day im still on old contract old phone still on o2 15 phone calls and every time its 5 days im tether end with this its costing me ...

Complaint O2 has agreed to free repair, what next?

I put a complaint in with O2 late August about my faulty phone, sent them the evidence of mine and other users with the same phone who are having the same issue as me. It took them a number of weeks to call me back, when that call came through on the...

O2

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