Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! £10 taken from bank but O2 didn’t put it on my account

I set up a rolling plan lat October. O2 take £10 from my bank on 22nd each month. Got a text 18 Jan at 08:00 saying they would take £10 on 22 Jan which they did (it’s on my bank start). But on Wednesday 23 I didn’t have a rolling plan. I had to add m...

Resolved! Number porting not done

Hi guys. Just joined O2 pay monthly and wanted to move my number. Got my PAC from smarty and requested the transfer via live chat yesterday. Was told it would be done by 6pm today. Still hasn't been done. Live chat isn't much help they've just told m...

Resolved! Reconnect phone services

Hi could I have my phone services switched back on please and setup a payment plan to resolve my debt. I've been having difficulty getting in touch with someone to help??

Linzi_87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Payg to paym migration

Has anyone had any issues with migrating their payg number to paym. I was on payg rolling plan but after O2 took payment & didn’t renew the plan I was left without outgoing calls/texts so decided to migrate to sim only paym on Monday. All my details ...

Loki1012 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Problem paying a bill.

Hi there. I have just come home from a 3 month long hospital stay to my bills all falling behind, I'm self employed so I've not earned anything this month and I'm struggling to pay all my bills off. I have been trying to call Cust Serv but it's not a...

Jpdmc7679 by Level 1: Joiner
  • 1 replies
  • 0 kudos

App log in

I can't log into my now and I've reset my password once already

Dsnny by Level 1: Joiner
  • 2 replies
  • 0 kudos

No one from o2 will deal with me

How can I get access to my accc, apparently when I migrated from virgin I went to o2, I’ve just tried logging into my o2 app and couldn’t log on rang o2 said I’m with Ariel! That’s the o2 business!! Rang them they can’t deal with my acc because I don...

Jkp22 by Level 1: Joiner
  • 1 replies
  • 0 kudos