Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unrecognised charge

I have a charge for a telephone call to USA number I do not recognise. Can you explore?

I haven't received my sim card

I haven't received my sim it was due on the 14th June and I've been billed the cheek

Query

1. If I cancel my rolling plan for 3 months and buy it after that, will my sim number change ??? 2. Can I switch from a rolling plan to a pay as you go plan ?

No help and not good enough error on my account

I have had multiple conversations to customers services after I could get through to an actual person. Moved to different departments people struggling why there is an error on my account as my accounts in green yet after an upgrade stating I owe mon...

Cancel contact

I want to cancel my contract

Resolved! Where can I see when my contact ends?

Where can I find this information?

Data not loading

Hi I keep getting bolt ons for my sons phone and it doesn’t work

Can't verify email address

I've received an email from 02 asking to click a link to verify my email address but the last 4 digits of the mobile number quoted on the email are not mine. Order no. is: ********** Can you please investigate and rectify as soon as you can. Many tha...

Upgrade

Looking to upgrade

I have lost my phone and someone else has turned it off

*********** is my number and I need to block it because my phone is lost or stolen, please block my phone number immediately and I can be contacted on ************ [Mod edit: Please do not share personal details as your posts are visible to the publi...

O2

Forum Posts