Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Swapping to new contract

I'm thinking of starting a new sim contract due to a student discount offer which ends soon. However my current contract doesn't end until August. I can't just upgrade my contract as the student discount offer isn't available when doing it that way. ...

Resolved! Settlement for device plan agreement (leaving O2)

I've left O2 and transferred my number to a different provider. I've also received my final 'device plan statement' which I need to pay to formally leave. However, O2 provide no way of actually paying it... they've texted me saying I can pay via 'MyO...

Resolved! Vat

I need a car breakdown on my monthly bills please as it’s a business phone . Thanks

App

I have a problem logging into the app.

Resolved! 1£eRbuds

Hi , is any one know how to get those 1£ earbuds that was in a offer with a new phone when upgrade??. Got the phone but no earbuds

Waiting for my order to be processed

Hi GuyzI upgraded my sim only to a handset on the 29th Dec 2023 and literally on the 2nd Jan 2024 I received the order delivered VIA dpd but they had sent the incorrect product. After 4 hours going through loopholes round and round I managed to get t...

Resolved! Why is a rolling plan coming out of my bank and the balance is not going into my o2 account ?

Why is a rolling plan coming out of my bank and the balance is not going into my o2 account ?

Resolved! RPI increase: does it apply to new contracts?

If I get a new O2 SIM Only deal from USwitch, will I be subject to the RPI increase in April?

Resolved! Not Received Samsung Earbuds voucher for £1

I purchased a Samsung S23 on October 26th 23, which had the offer of receiving a voucher to get Graphite Samsung Earbuds for£1. Despite calling O2 on a number of occasions throughout December, I have still not received anything. Is there any advise o...

Not received my upgrade

Evening all I have ordered a replacement upgrade on the 23rd of November I have not received after many calls back and forward to 02 I still have no phone. It is currently with dpd assumed lost they have been looking for about 12 days now. Any help a...

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