Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Data

I have had a msg to show my data has been used up but on my o2 app there shows 7gb of data remaining.

ManiC by Level 1: Joiner
  • 1 replies
  • 0 kudos


If you don’t pay your bill for a few months how much does it go up by? I should’ve only had £100 taken out and instead it’s £467

Emilie1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New handset

My current 24 month O2 monthly contract is complete and, staying with O2, I am about to get a new handset. I have two questions;1. What do I have to do to keep my existing number, is it simply a case of taking the Nano sim out of the old phone and pl...

Peter42 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keeping my number

I've changed providers from EE to O2 and have applied online to retain my previous number Monday evening. My number have not been transferred as yet.

EMF63 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data not working

4G/5G not working in Republic of Ireland usually from NI. Tried restarting and checking date roaming etc nothing seems to be working

Orla2 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi there I paid my bill late by my card and this morning o2 is taking the payment again

Deirdre1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2've been sent a media message.

I regularly receive text messages with photos attached from friends, but for the first time in the last two days I've received messages from o2_Alert saying I have a media message and need to go to and type in my mobile number and PIN...