Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Can I port my number away from O2 before contract ends?

I'm on a fairly cheap Volt deal (~£5/month), but would like to port to EE before my contact ends in a few months. I'm fine paying the £20 or pounds that I would have paid, but I want to be absolutely certain I don't lose my number.Is this possible wi...

Direct debit terminated, account in arrears!!

Unkown to me one of my Direct debits was terminated by 02 today. My payments are supposed to be between 22nd and 28th. This has put me in arrears now but after getting notified by text I tried to contact someone, but there was a "technical fault" wit...

A4-Ally by Level 1: Joiner
  • 7 replies
  • 0 kudos

Making a Complaint

Good Afternoon allI have put a complaint in via the email address I was given in y local O2 store. I sent it in on the 22nd December 23, but have not heard anything back.I have rung customer services and asked to be put through to the epartment that ...

dazt2801 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Changing my sim to an esim

Hi there, I currently have a pay-monthly sim-only deal for which I have a physical sim. I will soon be buying a new mobile that requires an esim - am I able to transfer my current o2 sim to an esim?

TomJAllen by Level 1: Joiner
  • 1 replies
  • 0 kudos

How to escalate a Fraud complaint

Hi,Can anyone help me who to contact in O2 to have a sensible conversation re a Fraudulant connection in my name and bank details?I don't pass security but the money is coming out of my bank account so I had to cancel all my direct debits with o2 (i ...

Resolved! o2 chasing for money I don't owe!

Hi There So long story short: I left o2 back in November 2023 due to poor quality service at both my work and home, I spoke to the complaints team to achieve this fee free SIM only contract termination... In December 8th, I got an email stating I owe...

Resolved! Bills

I can see that I am being charged for text messages to EU contries. I was told that these are free. Please can you let me know why I am being charged Thank you

Ginette by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change of name

I have gone back to my maiden name and would like to change it on my account

BooBoo by Level 1: Joiner
  • 3 replies
  • 0 kudos