Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 234439 Views
  • 2 replies
  • 2 kudos

Resolved! How to transfer a number between two o2 contracts?

I am not sure if this specific question has been asked before (if it has, I can't find it): I want to purchase a new o2 contract from mobiles.co.uk (a new o2 contract is cheaper than any upgrade option from o2 or mobiles.co.uk), and I still have my e...

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Anonymous by Not applicable
  • 86961 Views
  • 23 replies
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O2 ruined my credit score / ombudsman

So I’ve posted on here before (about 6 weeks ago) when I realised O2 had ruined my credit score. They keep saying I’m missing payments of £5.80 on my credit score file each month. This all started when I swapped from their old system to new system. I...

Some by Level 1: Joiner
  • 9709 Views
  • 34 replies
  • 1 kudos

02 order and delivery updates

Hello all, is anyone experiencing any issues with there order being delivered and still in processing mines been processing since 18th August I’ve still not received it and 02 have escalated it to the 02 team a few times and one said that they’re 02 ...

Bianca94 by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Being over charged

I have two phone contracts out with you and both are £17.00 a month, I got up to date with the one phone bill on the 23rd of July when I rang the automated service and it told me how much I had to pay £51 ( which I did ) still to this day yourselves ...

Blahhhh by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

payment issue

Hey, I paid 40 pounds upfront for my plan and I need a refund, please. The plan was not confirmed.

Can't pay half of my bill

Hi, my contract was on my host first (I'm Ukrainian), when I moved out I started to pay on my own but don't have acess to the other bill. I regularly receive messages about the payment but when I try to acess it on my O2, I'm offered to choose a numb...

Resolved! Cannot order until previous order expires

I recently walked through an order with O2 cust service over the phone but my bank blocked the upfront payment. I spoke to the fraud team and they unblocked it, I tried the order again but after the upfront payment was taken I got declined at the cre...

Boom by Level 1: Joiner
  • 466 Views
  • 5 replies
  • 0 kudos

my order

my new iphone 14 was supposed to arrive yesterday but no sign of it. can you tell me what is happening? regards douglas

douglas2 by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Cancle sim only contract

Hi I wondered how I cancle this sim only contract I don't mind paying a cancellation fee but my daughter no longer requires the sim

Sammylola by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos