Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Return my fold5 back

I need a bag to post my old fold5 back 

Kevin55 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can I upgrade if I pay off my device plan?

As mentioned above can I pay off the contract and upgrade early? Also as I have the anytime switch up if I upgrade will it move me over to the 90 day switch up T&C?

Soks99 by Level 1: Joiner
  • 3 replies
  • 0 kudos

speaking to a human being who can actually help

How in gods creation do you actually speak to a clued up human any more and not some automated message circle jerk or broken A.I bot nonsense.This company has slid so down the hill it's at the bottom of the ocean!

Batfoot by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cannot login or access my former Virgin Mobile account

I have a mobile phone originally set up and registered with Virgin Mobile over 20 years ago. The phone handset (which is not a smart phone, has only voice and texts, no internet online facility or apps) is now used regularly by my wife. It is on an o...

br1anstorm by Level 2: Apprentice
  • 13 replies
  • 0 kudos

Upgrade confusion

Hi, I have 2 numbers on my account. I've just received my S24 ultra upgrade but it's been associated with the wrong number (my mistake) I've since discovered that the number I wanted it on is now out of contract. Is it possible to transfer that numbe...

Wizard71 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! End contract

If at end contract does it roll on month to month?

Popps by Level 1: Joiner
  • 3 replies
  • 0 kudos

Direct debit

O2 has stopped collecting my direct debit. It shows as set up . I haven't changed bank accounts The chat bot doesn't understand this and trying to speak to someone is impossible . 24 minutes and still holding . Shocking .. spending ages to pay them !...

AM59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! WiFi calling

Hello. When I go to enable WiFi calling on my MyO2 account (Pay Monthly), it says "Your request to activate Wifi and 4G Calling didn’t go through. Try again." What am I doing wrong?

Resolved! Issues With Bill

I'm having massive problems with O2, I've been with them since BT Cell etc says and now I can't wait to leave For some reason my Direct Debit failed on the 23rd, so I paid the bill from my Debit Card the next day. But, I'm still getting messages aski...