Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Esim

Help with esim

Sim activation outside the country

Hi Dear, my name is Reza [REMOVED] mobile number [REMOVED] i have traveled abroad and realised my line has a £0 cap, I’m a trying to change it to No cap on the account however as my SIM card in not active I do not receive the security code that is se...

Resolved! Upgraded to existing O2 number to sim only

I have upgraded my existing O2 rolling monthly contract to a Sim only 12 month contract. Will my existing monthly rolling payment stop from today. I.e pro rata final payment, when my new sim only contract starts ? Obviously trying to avoid 2 x direct...

No network

I cannot make any calls. It keeps saying call failed

Phone Number Transfer

Good morning, Trying to see if a phone number transfer was submitted by an O2 employee when we added my wife to a monthly plan? We want to ensure her old pay as you go number [MOD EDIT: Personal info removed] transfer over correctly. thank you

Resolved! Extra Charges

Hi, i am not paying £63 this month because I was wrongfully charged and they refunded it so I manually payed the correct total but you are threatening to cut my phone line off. I have a dependant and need to be able to make and receive calls from her...

O2 Switch Up and Pixel 9 Pro Fold Order Issues

I placed a pre-order for the Pixel 9 Pro Fold on the 26th of August, and was given an estimated delivery date of the 4th of September. The device didn't arrive and the status of the order remained "processing".I was repeatedly assured something would...

changing from sim only to contract

ci have a Samsung phone just now running on sim only but I wish to change to a contract phone. How do I do this

Told I can’t cancel within 14 days cooling off period

I am hoping someone can help, I have trying to cancel my sim only contract within the 14 days cooling off period but being told I cannot do this as my order is still in processing due to my previous number not porting across. But the reason why I wan...

I’ve been locked out of account

I was trying to purchase sim and I’ve been locked out and don’t know how to access my o2

O2

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