Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Keeping number

I have swapped over my sim card from Vodaphone.My new O2 card has a new number but I sent a PAC number and also recieved an E-mail saying the new number will be temp and my old number WILL be carried on.However that E-mail has disappeared and I'm con...

Resolved! Nee traiff

I have changed my tarrif through my account but would like my change to start from today

MM30 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Roaming not working

I’m abroad and roaming doesn’t work at all I have signal but just won’t connect to any 3G 4G. switched phone on and off and have plenty of data left. Any ideas ?! V annoying

Vic94 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Age restriction

Take of age restrictions 

Billy3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Hey can I please remove my spend cap to off please 

Resolved! Unlocking Request...

How long does it take for o2 to normally respond to an unlocking request? I submitted a request to unlock my Note 8 via My o2 over a week ago, and haven't heard anything back?Thanks in advance

BriHi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! First bill before receiving the SIM card

Hello,I would like to understand why I have received my first invoice even before receiving the SIM card as I become a customer yesterday yet they are charging me the full monthly amount. ThanksAlicia

How to cancel sim only deal, changed mind

How do I cancel my sim only only deal? I have changed my mind and staying with old provider. I took out the deal a couple of days ago and spoke to someone on live chat who assured me it would be cancelled but i am still getting welcome emails from 02...

Gee9 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Travelling abroad

Am travelling to Kosovo on Sunday, can I use my phone? Will be getting charged extra?